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Customer Service Manager – Sales & CX Optimization

Job Summary:

Permanent employee, Full-time, Remote, PST Shift
We are looking for a sales-minded Customer Service Representative who turns conversations into conversions. You will manage customer interactions in Gorgias across email, chat, and social, identify upsell and cross-sell opportunities, and optimize chatbot flows and workflows to improve satisfaction, retention, and revenue.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Nickname

Birthday:

Expected Salary Monthly (in PHP):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Customer Service Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

Experience in E-commerce
A
B

What is the extent of your E-commerce experience?

Experience in Sales Support

Experience in Sales Support
A
B

Experience in E-commerce Customer Journeys

Experience in E-commerce Customer Journeys
A
B

Experience in Digital Sales Funnels

Experience in Digital Sales Funnels
A
B

Experience in Identifying and Executing Upsell and Cross-sell Opportunities

Experience in Identifying and Executing Upsell and Cross-sell Opportunities
A
B

Experience in Reporting and Analysis of Customer Support Metrics

Experience in Reporting and Analysis of Customer Support Metrics
A
B

What KPIs do you prioritize to measure both sales and customer experience performance, and how do you track them?

Experience in Setting up or Optimizing Chatbots

Experience in Setting up or Optimizing Chatbots
A
B

How have you designed or improved chatbot flows to enhance conversion and reduce ticket volume?

Experience in Gorgias Optimization

Experience in Gorgias Optimization
A
B

Tell us about a time you optimized a Gorgias workflow or automation that led to faster response times or improved CSAT.

What other helpdesk tools do you have experience with?

Available to Work Full Time:

Available to Work Full Time:
A
B

Available to Work Part-Time:

Available to Work Part-Time:
A
B

Available to Work Pacific Standard Time (PST) hours

Available to Work Pacific Standard Time (PST) hours
A
B

Willing to Work on a Voice Account (Phone Support)

Willing to Work on a Voice Account (Phone Support)
A
B

Are you comfortable with time-tracking software being used during work hours?

Are you comfortable with time-tracking software being used during work hours?
A
B

What motivates you to seek a new job opportunity at this time?

Are you located in the Philippines

Are you located in the Philippines
A
B