Your Container Is Decided. Now Read What the Work Revealed.
PART 1 CARRY YOUR DECISION FORWARD
Keep your container decision visible as you do this work.
PART 2 THE WORK YOU DID
You were assigned four tasks after Session 5. Record what you actually completed before you read what it revealed.
PART 3 WHAT THE WORK REVEALED
Read what the work told you.
PART 4 BRING THIS BACK
Return this completed bridge at the start of Session 6. Your reflection, especially what you learned and what you know needs to be built, is the starting point for the final session.
One thing to notice between now and Session 6: every time you encounter a business whose customer journey feels effortless and clear, ask yourself what made it feel that way. That question is the design principle you are looking for.