User Discovery Associate

Location: Indiranagar, Bangalore (Work from Office + In-Person Home Visits)
Shifts: 9 AM to 9 PM
Working Days: 5 days/week (includes weekend)
Primary Objective: Uncover user household requirements through discovery calls and schedule onboarding sessions.

About Us
We are building a technology-first home manager designed to make household chaos invisible. Backed by Tier-1 VCs and currently in alpha in Bangalore, we manage everything from high-frequency orders and staff coordination to deep, curated research. We operate at the intersection of technology and hospitality. In these early days, hospitality leads—the exceptional, hands-on service we deliver today will write the playbook for the systems and tech we build tomorrow.

What you'll do:
• Lead Deep Discovery: Get on the phone with prospective users to uncover their household pain points, domestic staff setups, daily routines, and unstated expectations.
• Synthesize the Chaos: Translate messy, human conversations into insights, structured user briefs, and operational notes. Ensure that when our team steps into a home, we know exactly what is needed.
• Set the Stage: Manage the pipeline of interested users, qualify them to ensure we are the right fit, and set clear, honest expectations about our alpha product.
• Seamless Scheduling: Coordinate and lock in in-person onboarding slots for our Onboarding Managers with busy individuals without creating friction.

Reality Check:
This is not a standard BPO, tele-sales, or customer support job. You are the very first human touchpoint for M. You will be dealing with highly demanding, affluent households, which requires you to read between the lines, ask probing questions, and build psychological safety. If you are naturally curious about how people live and know how to make people feel heard, you will excel here.

Who you are:
• 0–3 years of experience (freshers welcome).
• Background in psychology, journalism, humanities, or qualitative research—disciplines that teach you how to ask the right questions and synthesize complex human behavior.
• Exceptional verbal communication, active listening skills, and high emotional intelligence.

You Need:
• Deep empathy: You can disarm skepticism and make anyone feel comfortable unpacking their household stress over a call.
• Superb written synthesis skills: You can turn a 30-minute rambling conversation into a crisp, actionable one-pager.
• Sharp organizational skills: Manage discovery pipelines and schedule handoffs seamlessly.
• Fluency: English and Hindi (Mandatory).

Bonus:
Previous experience in qualitative user research, premium matchmaking, mental health intake, or high-touch community management.