Page 1 of 4

Customer Support Manager

Job Summary:

Permanent employee, Full-time, Remote, EST Shift

We are seeking an experienced Customer Support Manager to lead a remote customer support team for a healthcare company. This role will own day-to-day team performance, hiring, training, scheduling, and CSAT across a mixed-channel support environment.

The ideal candidate is a hands-on leader with a proven track record of driving CSAT, managing customer support teams, and maintaining high service standards.

WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form.

First Name:

*

Last Name:

*

Nickname

*

Birthday:

*

Expected Hourly Salary (in USD):

*

Email:

*

Phone:

*

LinkedIn Link

*

Interview Availability:

*

Start Date Availability:

*

CV:

*

Accepts .pdf files

Size limit: 10 MB

Work Sample Link:

Customer Support Manager Work Experience (Years)

*

US Account Work Experience (Years)

*

How many headcounts have you managed in your previous roles?

*

Experience in Healthcare, Telehealth, or other Regulated Industries

*

A

Yes

B

No

Experience Managing Remote, Offshore, or BPO Customer Support Teams

*

A

Yes

B

No

Experience Tracking and Improving CSAT Scores

*

A

Yes

B

No

What customer support metrics do you track regularly and how do you use these to drive team performance?

*

Experience Managing Mixed-Channel Support Teams (Text/Chat, Email, and Voice)

*

A

Yes

B

No

How do you typically train new agents?

*

Experience in Workforce Scheduling

*

A

Yes

B

No

Experience in Managing a 24/7 Customer Support Operation

*

A

Yes

B

No

How do you determine staffing requirements, build schedules, and maintain adequate coverage during weekends, overnight hours, or volume spikes?

*

Experience in Managing Hiring and Termination Decisions

*

A

Yes

B

No

Familiarity with HIPAA

*

A

Yes

B

No

What CRM tools or customer support software do you have experience with?

*

English Proficiency Level (CEFR)

*

A

A1 – Beginner

B

B1 – Intermediate

C

C1 – Advanced

D

A2 – Elementary

E

B2 – Upper Intermediate

F

C2 – Proficient

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

*

Which AI tools do you have experience using?

*

ChatGPT

Microsoft Copilot

DALL·E

Claude

Perplexity AI

Canva AI (Magic Studio)

Google Gemini

Midjourney

GitHub Copilot

Other

To what extent do you use AI tools in your day-to-day work?

*

Available to Work Full Time:

*

A

Yes

B

No

Available to Work Part-Time:

*

A

Yes

B

No

Available to Work Eastern Standard Time (EST) hours

*

A

Yes

B

No

Are you comfortable with time-tracking software being used during work hours?

*

A

Yes

B

No

What motivates you to seek a new job opportunity at this time?

*

What Country are You Located?