Form cover
Page 1 of 1

Use of AI for Emotional Support: Experiences and Motivations

My name is Pegah Shademani, and I am a Master’s student in Human–Computer Interaction and Media Informatics. I also work as a UX designer in the healthcare technology sector. This questionnaire is part of my Master’s thesis and explores whether and why people use AI chatbots for emotional support, how often they do so, and in which situations they interact with them. Participation is voluntary, responses will be anonymized, and the study does not provide psychological or therapeutic support.
Time: ~8–12 minutes.

Are you at least 18 years old?

Are you at least 18 years old?
A
B

Age group

Age group
A
B
C
D
E

Gender

Gender
A
B
C
D

Current status

Current status
A
B
C
D
E

Which conversational AI tools have you used before?

Which conversational AI tools have you used before?

How often do you currently use AI chatbots (any kind)?

How often do you currently use AI chatbots (any kind)?
A
B
C
D
E

In what situations do you usually use AI tools? (Select all that apply)

In what situations do you usually use AI tools? (Select all that apply)

Have you ever used an AI chatbot to talk about personal thoughts, emotions, or daily experiences?

Have you ever used an AI chatbot to talk about personal thoughts, emotions, or daily experiences?
A
B
C
D

How comfortable would you feel discussing personal topics with an AI chatbot?

How comfortable would you feel discussing personal topics with an AI chatbot?
A
B
C
D
E

In which situations might you consider talking to an AI chatbot about personal topics?

In which situations might you consider talking to an AI chatbot about personal topics?

If you have talked to an AI chatbot about personal topics, why did you choose AI instead of talking to another person?

If you have talked to an AI chatbot about personal topics, why did you choose AI instead of talking to another person?

What do you find helpful about talking to AI chatbots?

What do you find helpful about talking to AI chatbots?

How would you describe the role of AI chatbots in your life?

How would you describe the role of AI chatbots in your life?
A
B
C
D
E
F

Have you experienced any of the following when interacting with AI chatbots?

Have you experienced any of the following when interacting with AI chatbots?

When you need emotional support, what do you usually do first?

When you need emotional support, what do you usually do first?

What support options do you usually have available in your daily life?

What support options do you usually have available in your daily life?

In your opinion, what could make AI chatbots more helpful for personal or emotional conversations?

Would you be interested in supporting this research further by taking part in the next phase of the study?

Would you be interested in supporting this research further by taking part in the next phase of the study?
A
B
C