Page 1 of 1

JanSetu Research Survey: How Do You Report Civic Issues in Your City?

Age Group

A
B
C
D

Where do you currently live?

A
B
C
D

Have you ever reported a civic issue [pothole, garbage, water supply, streetlight, drainage] to the government?

A
B
C
D

Which of these portals/apps have you heard of / used? [Tick all]

How easy was it to find the CORRECT department for your issue? [e.g. Municipal Corporation vs Water Board vs Electricity Board]

A
B
C
D
E

After you complained, how did you track the progress?

A
B
C
D
E

Was your issue actually resolved to your satisfaction?

A
B
C
D
E

On a scale of 1-5, how much do you TRUST existing complaint portals?

What was your BIGGEST frustration with existing portals? [Pick top 2]

Would a SINGLE portal for all departments [Municipal + Water + Electricity in one] make you more likely to complain?

A
B
C

If you could track your complaint with just ONE code [like courier tracking - no login needed], would you use it?

A
B
C

What feature would make you trust the system MORE? [Pick top 2]

If a Smart Guide could tell you "Your issue belongs to Municipal Corporation, here is why" and auto-fill the form, would you find that helpful?

A
B
C

Would you agree to share your ANONYMIZED complaint data [Only Issue Type + Area, NO Name/Phone/Exact Address] for public research, if asked for permission first?

A
B
C
D

If you could change ONE thing about how your city handles complaints, what would it be?

How should we help you find the correct department? Which would you trust MORE?

A
B
C
D

Why did you choose that?

A
B
C
D
E
F

If a website uses AI to decide where your complaint goes, but doesn't explain why, would you trust it? Why or why not?

Quick UX Task - No wrong answer, we are testing our design, not you.

Imagine you open JanSetu homepage and you see this table:

Issue Department Pothole on city road Municipal Corporation No water supply Water Board Streetlight not working Electricity / Municipal Corp Garbage not collected Municipal Corporation
Now, you have a pothole on your street. Which department would you select?

Pothole Department Selection

A
B
C
D

18a. How confident are you that you picked the right one?

A
B
C

18b. How long do you think it took you to decide?

A
B
C