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Tell Us About Your Rent Experience
1. Where do you currently rent?
*
1. Where do you currently rent?
1
New York City
2
Los Angeles
3
San Francisco
4
Chicago
5
Boston
6
Washington, DC
7
Other
2. How would you rate your most recent renting experience overall?
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2. How would you rate your most recent renting experience overall?
1
2
3
4
5
Extremely Poor
Excellent
3. Which platforms did you primarily use to find your current or most recent apartment?
*
(Select all that apply)
3. Which platforms did you primarily use to find your current or most recent apartment?
A
Zillow
B
StreetEasy
C
Apartments.com
D
Craigslist
E
Facebook groups
F
A broker / agent
G
Word of mouth
H
Other
4. How many different applications did you submit before securing your current apartment?
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4. How many different applications did you submit before securing your current apartment?
A
1
B
2–3
C
4–6
D
7+
5. Approximately how much did you spend on application fees, broker fees, and related upfront costs?
*
(excluding security deposit and rent)
5. Approximately how much did you spend on application fees, broker fees, and related upfront costs?
A
$0–$250
B
$250–$750
C
$750–$2,000
D
$2,000+
6. What parts of the application process felt most frustrating or inefficient?
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6. What parts of the application process felt most frustrating or inefficient?
Re-entering the same information repeatedly
Uploading the same documents multiple times
Lack of transparency around approval criteria
Slow or no responses from landlords/brokers
Unclear or changing fees
Income / qualification requirements that felt unrealistic
Other
7. Did you use a broker or agent in your most recent rental?
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7. Did you use a broker or agent in your most recent rental?
A
Yes, required
B
Yes, optional
C
No
8. How would you rate the value your broker provided relative to the cost?
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8. How would you rate the value your broker provided relative to the cost?
1
2
3
4
5
Not worth it at all
Absolutely worth it
9. How clear and transparent did the landlord or property manager feel during the leasing process?
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9. How clear and transparent did the landlord or property manager feel during the leasing process?
1
2
3
4
5
Not transparent at all
Very transparent
10. Have you ever been denied or passed over for an apartment despite feeling financially and personally qualified?
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10. Have you ever been denied or passed over for an apartment despite feeling financially and personally qualified?
A
Yes
B
No
C
Unsure
11. Which factors do you believe most often work renters in large cities today?
*
(Select all that apply)
11. Which factors do you believe most often work renters in large cities today?
High upfront costs
Arbitrary income requirements
Lack of transparency in approvals
Broker dominance
Poor communication
Time pressure / bidding wars
Discrimination or bias
Outdated technology
12. How much do you trust current rental platforms to work in renters’ best interests?
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12. How much do you trust current rental platforms to work in renters’ best interests?
1
2
3
4
5
No trust
High Trust
13. What, if anything, made the renting process feel dehumanizing or stressful for you?
*
14. If you could change one thing about the renting experience in large cities, what would it be?
*
15. Which improvements would meaningfully improve your renting experience?
*
(Select all that apply)
15. Which improvements would meaningfully improve your renting experience?
One reusable renter profile / application
Fewer or no application fees
Clear, upfront approval criteria
Direct communication with landlords
Broker-free listings
Faster decisions
Verified listings and landlords
Better visibility into real availability
More flexible qualification standards
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