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How Does Your Business Actually Run?

I’m researching how small and growing businesses manage their day-to-day operations, particularly the systems, spreadsheets and processes that sit behind the business.

This is a short research survey, not a sales pitch. It should take around 4–5 minutes.

I’m interested in what works well, what causes frustration, and where business owners feel they’re wasting time or losing visibility.

ABOUT YOUR BUSINESS

1. What is your role in the business

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2. How many people work in the business?

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3. Approximately what is the business's annual turnover

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4. What industry is the business in?

5. What tools do you currently use to manage the business?

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6. Where do you currently keep track of the important numbers you use to run the business?

7. How easy is it for you to see how the business is performing right now

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8. What information do you wish you could see more easily?

9. What part of running the business currently wastes the most time?

10. Are there any processes in the business that rely heavily on spreadsheets, WhatsApp, email or someone simply remembering to do something?

11. Have you tried software to solve any of these problems before?

12. If one system could give you a clearer view of your business, what would you want it to tell you?

13. If a system genuinely saved you several hours each month and gave you better visibility of the business, what would you consider reasonable to pay?

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14. Would you be happy for me to contact you with one or two follow-up questions?

Thank you for taking the time to help.
The responses will be used to understand the real operational problems facing small and growing businesses, and to explore whether there are better ways of solving them.