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IT Customer Service

FULL NAME

LAPTOP/DESKTOP BRAND

LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND
LAPTOP/DESKTOP BRAND

LAPTOP/DESKTOP MODEL

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Please state your issues regarding on your unit/s:

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Terms and Conditions

Kairos Techtronics: Our Simple & Fair Service Terms

Welcome! We believe in completely transparent, high-quality service without the confusing legal jargon. To make sure we are always on the same page while fixing your devices, here are our shop's basic rules of engagement.

1. The "Your Files, Your Responsibility" Rule

We handle your devices with extreme care, but electronics can be unpredictable. Before handing over your laptop or PC for any service—especially an OS reformat or hard drive replacement—please back up your files. We are not responsible for any lost photos, documents, or software. If you need us to back up your data for you, just ask! We offer a separate data backup service prior to the repair.

2. High-Risk Repairs & Attempt Fees

Certain component-level repairs, like straightening bent CPU pins, micro-soldering, or working on shorted motherboards, carry inherent risks. Heavily damaged components may fail completely during the repair attempt due to structural fatigue. If a device is deemed beyond economical repair after our technicians have spent bench time on it, a standard non-refundable diagnostic/attempt fee will apply.

3. Parts vs. Labor Warranty

We stand by our craftsmanship. All Kairos Techtronics repair labor comes with a strict 30-Day Service Guarantee from the date the unit is released to you.

Labor Warranty: If the exact same issue occurs within 30 days, we will re-work it for free.

Parts Warranty: If we source a new part for you (like an LCD screen, keyboard, or IC chip), the warranty for that specific part follows the supplier’s policy.

Out of Warranty: Once the 30-day window has passed, any new labor required will be billed at standard rates, though we are always happy to offer discounted labor for returning clients.

4. Third-Party & Client-Provided Parts

If you purchase your own parts online and bring them to us for installation, our fee covers the installation labor only. We do not provide a warranty for the functionality or lifespan of parts you provide. If the part turns out to be defective, the installation labor fee still applies.

5. The 60-Day Abandonment Policy

We have limited storage space at our Valenzuela City shop. Once your device is repaired (or deemed unrepairable) and you have been notified, you have 60 days to pick it up. Devices left unclaimed for more than 60 days will be considered abandoned and may be recycled or sold to recover the costs of parts and labor.

6. Transparency and Consent

We will never proceed with a repair that costs more than our initial agreed-upon quote without your explicit permission. If we open your device and find additional issues, we will pause, contact you with an updated computation, and wait for your green light.

By leaving your device with us, you agree to these fair and simple terms. Thank you for trusting Kairos Techtronics with your digital journey!

Terms and Conditions
Terms and Conditions