Discover your team's weekly IT time-loss

Nine quick questions. We'll calculate how many hours a week your team is losing to Microsoft 365 issues KoalaFix would resolve, plus how many of those land on you as the founder. No fluff, no signup, takes about two minutes.

Are you currently using Microsoft 365? (Teams, SharePoint, OneDrive, etc.)

A

Yes — it's central to how we work

B

Yes — but we barely use it properly

C

No / we use different tools

How often does your team come to you with questions they should probably be able to solve themselves?

A

Multiple times a day — it's constant

B

A few times a week

C

Occasionally — maybe once a week

D

Rarely, if ever

How many people are on your team (including you)?

Who handles IT issues when they come up?

A

I do, or whoever's around. No dedicated IT support.

B

We use an external IT provider or MSP.

C

We have a full-time IT person or team.

D

Someone on the team helps when they can, but it's not their main job.

When someone needs a document, a process, or an answer — what actually happens?

A

They message me directly

B

They ask a colleague, who then asks me

C

They search around — sometimes find it, sometimes don't

D

They find it themselves — the system makes it easy

How often do you find yourself answering the same question more than once?

A

All the time — same questions, different people, different weeks

B

More often than it should happen

C

Occasionally

D

Almost never — answers are captured somewhere accessible

How would you describe your Teams and SharePoint setup right now?

A

Honestly? It's a mess — people save things wherever

B

It works, but it's not consistent or well organised

C

It's mostly okay, some things are hard to find

D

It's clean, structured, and the team uses it well

When something breaks — a permission is wrong, someone can't access a file, a workflow stops working — who sorts it out?

A

Me — I end up fixing it myself

B

We log a ticket or call external IT support — and wait

C

It flows through me first, then I find the right person

D

The team handles it — I'm not involved

If a new hire started tomorrow, could they get up to speed without pulling you into it?

A

No — I'd have to walk them through most things personally

B

Partially — there's some documentation but it's incomplete

C

Mostly yes, but there are gaps

D

Yes — we have a proper system and it works