Customer Support Representative (Telehealth)

Job Summary:

Permanent employee, Full-time, Remote, EST Shift

We are seeking a Customer Support Representative to provide responsive and empathetic support to patients across primarily chat and email, with some phone support. This role will handle routine customer inquiries, protect sensitive patient information, and appropriately escalate clinical or complex concerns.

The ideal candidate has strong customer service fundamentals, excellent written English, and is comfortable working flexible or rotating shifts in a fast-paced remote environment.

WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form.

First Name:

Last Name:

Nickname

Birthday:

Expected Hourly Salary (in USD):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Accepts .pdf files

Size limit: 10 MB

Work Sample Link:

Customer Support Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

Yes

Experience in Healthcare, Telehealth, or Related Industry

Yes

Experience in Responding to Customer Queries via Email, Chat, Social Media, and Phone

Yes

What is your average first response time?

How many chats or calls do you typically handle in a day?

Experience in Documenting Customer Interactions, Issues, and Resolutions

Yes

Experience in Feedback Collection

Yes

Experience in Maintaining Records

Yes

Familiarity with HIPAA

Yes

Experience in Handling Sensitive Customer/Patient Information

Yes

What CRM tools or customer support software do you have experience with?

Which AI tools do you have experience using?

ChatGPT

Microsoft Copilot

DALL·E

Claude

Perplexity AI

Canva AI (Magic Studio)

Google Gemini

Midjourney

GitHub Copilot

Other

To what extent do you use AI tools in your day-to-day work?

What e-commerce platforms do you have experience with?

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

English Proficiency Level (CEFR)

A1 – Beginner

B1 – Intermediate

C1 – Advanced

A2 – Elementary

B2 – Upper Intermediate

C2 – Proficient

Available to Work Full Time:

Yes

Available to Work Part-Time:

Yes

Which timezones are you available to work in?

Pacific Standard Time (PST)

Eastern Standard Time (EST)

Central Standard Time (CST)

Willing to Work on Weekends and Holidays

Yes

Willing to Work Flexible or Rotating Shifts to Support 24/7 Coverage

Yes

Willing to Work on a Voice Account (Phone Support)

Yes