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Service Blueprint AI Assistant
Your session maps one voice. The blueprint grows as colleagues add theirs.
What's the service you want to map?
*
Are you mapping the service as it exists today, or as you want it to be?
*
A
As-Is - As it exists today
B
To-Be - As I want it to be
What type of journey are you mapping?
*
A
Regular journey (what happens in 80% of cases)
B
Non-routine encounter (VIP client, unusual demand, edge case)
C
Recovery (when the service breaks down and needs to be recovered)
What's your role in relation this service?
*
A
Frontstage (you interact with the client directly)
B
Backstage (you operate behind the scenes, no client contact)
C
Partner (you're a partner or supplier of the service)
D
Management (you design, supervise or run the service -founder, ops, service designer on the team)
E
External Customer (you receive the service, you don't operate it)
How much detail do you want in your blueprint?
*
A
5 swimlanes (classic: customer / frontstage / backstage / support / physical evidence)
B
7 swimlanes (the 5 classic + tech systems + partners. Recommended for digital services or those with many external dependencies)
C
8 swimlanes with time (adds time duration as a separate lane - good for spotting temporal bottlenecks. If unsure, go with 7)
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