Page 1 of 5
BPO Survey
A. BPO operating profile
Which country is the primary operation you are answering for?
*
A
Malaysia
B
Philippines
C
India
D
Vietnam
E
Indonesia
F
Thailand
G
Singapore
H
Other Asian country
What is the approximate workforce size of this operation?
*
A
Under 50
B
50–199
C
200–499
D
500–999
E
1,000–4,999
F
5,000+
G
Not sure
Which services does this BPO operation primarily provide? (Select up to 3)
*
Customer service/contact centre
Technical support/helpdesk
Sales/lead generation
Collections
Back-office/data processing
Finance/HR outsourcing
IT/knowledge process outsourcing
Other
What is your role in workforce or operational improvement decisions?
*
A
Executive / final decision-maker
B
Operations / delivery leader
C
HR / L&D leader
D
QA / training leader
E
Team leader / supervisor
F
Other / not involved in decisions
Next