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General Terms & Conditions

SERENITY SPA & BEAUTY BAR LLC
COMPREHENSIVE CLIENT CONSENT, TREATMENT INFORMATION & LIABILITY AGREEMENT

Business Address: 692 East Ave, Warwick, RI 02886

IMPORTANT INFORMATION

Please read this document carefully before receiving services from Serenity Spa & Beauty Bar LLC (“Serenity Spa & Beauty Bar LLC,” “we,” “us,” or “our”).

This document is intended to provide clients with general information regarding the services offered, potential risks, client responsibilities, and applicable consent and liability provisions.

By receiving services, you acknowledge that you have had an opportunity to review the information applicable to your selected service, ask questions, disclose relevant health information, and obtain medical advice or clearance when appropriate.

If you do not understand any portion of this document or have questions regarding whether a service is appropriate for you, please speak with a member of our staff or your healthcare provider before receiving treatment.

1. CLIENT HEALTH & MEDICAL DISCLOSURE

Client safety is a priority at Serenity Spa & Beauty Bar LLC.

Before receiving services, clients are responsible for providing complete and accurate information regarding any condition, medication, allergy, sensitivity, injury, recent procedure, surgery, pregnancy, or other circumstance that could affect their ability to safely receive treatment.

Clients should disclose, when applicable:

Known allergies or sensitivities. Skin conditions or infections, Medical conditions, Current medications and supplements, Recent surgeries or medical procedures, Recent cosmetic or aesthetic procedures, Pregnancy or breastfeeding, Injuries or areas of pain, History of allergic or adverse reactions, Any restrictions provided by a physician or other healthcare provider.

Failure to disclose relevant information may increase the risk of injury, irritation, allergic reaction, or other adverse effects.

Certain services may require written medical clearance before treatment. Serenity Spa & Beauty Bar LLC reserves the right to request medical clearance and to decline, postpone, modify, or discontinue a service when necessary for client safety or when the service falls outside the provider's scope of practice.

Medical clearance does not guarantee that a service will be performed.

2. GENERAL ASSUMPTION OF RISK & MEDICAL EXPENSES

Spa, beauty, wellness, body-contouring, massage, post-operative, and aesthetic services may involve inherent and reasonably foreseeable risks. Depending on the service, potential effects may include temporary redness, irritation, tenderness, bruising, swelling, soreness, skin sensitivity, discomfort, allergic or adverse reactions, or other unexpected effects.

By receiving services from Serenity Spa & Beauty Bar LLC, the client voluntarily assumes the ordinary and inherent risks associated with the selected service and acknowledges that individual responses and results vary. No particular result is guaranteed.

The client is responsible for providing complete and accurate information regarding their health, medical conditions, medications, allergies, sensitivities, recent procedures, surgeries, pregnancy, injuries, and any other circumstances that may affect their ability to safely receive services.

The client agrees to obtain medical clearance from their physician or other qualified healthcare provider when required or recommended and agrees to follow all pre-care, treatment, and aftercare instructions provided by Serenity Spa & Beauty Bar LLC or the client's healthcare provider.

Medical Expenses

The client acknowledges that Serenity Spa & Beauty Bar LLC does not provide health insurance or medical expense coverage for clients.

If the client experiences an illness, injury, allergic reaction, adverse reaction, complication, or other medical issue during or following a service, the client is responsible for seeking appropriate medical evaluation and treatment and for their own medical expenses, deductibles, copayments, prescriptions, transportation, follow-up care, or other related costs, except to the extent that applicable Rhode Island law determines that such costs are the legal responsibility of Serenity Spa & Beauty Bar LLC or another responsible party.

The client understands that Serenity Spa & Beauty Bar LLC is not a substitute for a physician, hospital, emergency medical provider, or other healthcare professional. In the event of a medical emergency, the client should seek emergency medical attention immediately.

The client agrees to promptly notify Serenity Spa & Beauty Bar LLC of any significant adverse reaction or concern following treatment.

Release & Allocation of Risk

To the fullest extent permitted by applicable Rhode Island law, the client agrees to release and hold harmless Serenity Spa & Beauty Bar LLC, its owners, officers, employees, independent contractors, service providers, and authorized personnel from claims, damages, injuries, losses, medical expenses, or other costs arising from:

the ordinary and inherent risks of the selected service; the client's failure to disclose relevant health or medical information; the client's failure to obtain required or recommended medical clearance; the client's failure to follow pre-care or aftercare instructions; the client's failure to follow instructions provided by their healthcare provider; or the client's use of a service despite a known condition, contraindication, allergy, medication, or other circumstance that the client failed to disclose.

To the extent permitted by Rhode Island law, this release is intended to include claims based upon ordinary negligence of Serenity Spa & Beauty Bar LLC or the persons identified above.

Nothing in this agreement is intended to waive, release, or limit any liability, right, or claim that cannot legally be waived or limited under Rhode Island law.

The client understands that this provision is intended to establish the parties' agreement regarding the allocation of risks and responsibility for expenses associated with the services provided.

3. PRODUCTS & ALLERGIES

Serenity Spa & Beauty Bar LLC may use professional products appropriate for the service being performed.

Depending on the treatment, products may include:

Lotions, Oils, Creams, Ointments, Cleansers, Exfoliants, Masks, Serums, Moisturizers, Waxing products, Skincare products, Other cosmetic or treatment products.

While reasonable care is taken in selecting and using products, Serenity Spa & Beauty Bar LLC cannot determine whether a client is allergic or sensitive to an ingredient unless that information is disclosed.

Clients are responsible for disclosing known allergies and sensitivities before treatment.

If a client experiences a significant allergic or adverse reaction, they should notify Serenity Spa & Beauty Bar LLC promptly and seek appropriate medical care. Medical expenses are the responsibility of the client unless otherwise required by law.

4. FACIAL SERVICES

Facial services are cosmetic and wellness services intended to cleanse, exfoliate, hydrate, and improve the appearance and feel of the skin.

Depending on the facial selected, services may include cleansing, exfoliation, steaming, extractions, masks, serums, moisturizers, massage, and other cosmetic skincare techniques.

Potential Risks

Facial treatments may cause temporary:

Redness, Dryness, Irritation, Sensitivity, Tingling, Warmth, Swelling, Breakouts, Skin peeling, Tenderness, Allergic or adverse reactions.

Clients with active skin infections, open wounds, severe irritation, recent procedures, or other conditions affecting the skin should disclose this information before treatment.

Facial services are not intended to diagnose, treat, cure, or prevent a medical condition.

5. MASSAGE THERAPY

Massage therapy is a professional wellness service involving manual manipulation of soft tissue and may include techniques appropriate to the service selected.

Massage may involve the use of lotion, oil, creams, or other appropriate products.

Potential Risks

Massage may result in temporary:

Muscle soreness, Tenderness, Bruising, Redness, Fatigue, Headache, Discomfort, Temporary changes in circulation or sensation.

Clients should inform their massage therapist about injuries, pain, medical conditions, medications, pregnancy, recent procedures, or other circumstances that may affect treatment.

Massage therapy is not a substitute for medical diagnosis or treatment.

Professional Boundaries

All massage services provided by Serenity Spa & Beauty Bar LLC are professional and non-sexual.

Sexual conduct, inappropriate behavior, harassment, inappropriate touching of the therapist, or requests for sexual activity are strictly prohibited.

Serenity Spa & Beauty Bar LLC and its massage therapists reserve the right to immediately terminate a service for inappropriate or unsafe conduct. No refund will be provided for a service terminated because of client misconduct.

6. WAXING SERVICES

Waxing services involve the application and removal of wax to remove unwanted hair.

Appropriate pre- and post-wax products may be applied to the treatment area.

Potential Risks

Waxing may cause:

Temporary redness, Irritation, Tenderness, Swelling, Bruising, Sensitivity, Ingrown hairs, Follicle irritation, Skin lifting, Burns or heat-related, irritation, Allergic or adverse reactions

Certain medications, skincare products, recent cosmetic procedures, and skin conditions may increase the risk of skin lifting or injury.

Clients are responsible for disclosing relevant medications, skincare treatments, recent procedures, allergies, and skin conditions before waxing.

7. LASH EXTENSIONS & LASH SERVICES

Lash services may involve the application of professional lash extensions, adhesives, cleansers, removers, and other products near the eye area.

Clients should arrive with clean lashes unless otherwise instructed.

Potential Risks

Potential reactions may include: Temporary redness, Irritation, Watery eyes, Sensitivity, itching, Swelling, Allergic reaction, Lash breakage, Natural lash shedding or loss.

Clients must notify their lash provider of any known allergies, sensitivities, eye conditions, or previous reactions to lash products.

Clients are expected to remain reasonably still throughout the service.

Excessive phone use, repeated interruptions, or conduct that prevents the service from being performed safely may result in the service being shortened or terminated.

Fills & Touch-Ups

Fill services require sufficient existing lash retention. If the client's retention is below the minimum required for the selected service, the appointment may be converted to a full set or another appropriate service and the applicable price will apply.

8. BODY CONTOURING SERVICES

Body contouring services offered by Serenity Spa & Beauty Bar LLC are non-invasive cosmetic and wellness services.

These services are intended to support cosmetic body-contouring goals and are not intended to diagnose, treat, cure, or prevent disease.

Potential Risks

Depending on the equipment and treatment used, potential effects may include:

Temporary rednessSwellingTendernessBruisingSkin sensitivityTemporary discomfortChanges in sensationTemporary skin markingsOther individual reactions

Results vary between individuals and depend on factors including body composition, lifestyle, hydration, treatment consistency, and individual physiology.

No specific weight-loss, fat-loss, inch-loss, or body-contouring result is guaranteed.

9. VACUUM THERAPY

Vacuum therapy uses controlled suction and/or mechanical stimulation of the treatment area.

Clients may experience temporary redness, bruising, tenderness, swelling, sensitivity, or other changes to the treated area.

Clients should disclose:

Blood-clotting conditionsBlood-thinning medicationsRecent surgeryInjuriesSignificant bruisingSkin conditionsPregnancyOther conditions that may make suction-based treatment inappropriate

Treatment may be modified or discontinued if the service provider determines that continuing could create a safety concern.

10. POST-OPERATIVE SERVICES

Post-operative services are intended to provide non-invasive wellness and supportive care following certain procedures.

Serenity Spa & Beauty Bar LLC does not replace the client's surgeon, physician, or other treating healthcare provider.

Clients receiving post-operative services are responsible for following their surgeon's or healthcare provider's instructions and restrictions.

Medical clearance may be required before post-operative services are provided.

Clients must disclose:

Type of procedure performedDate of procedureRelevant restrictionsDrain placement or removalWound or incision concernsComplicationsMedicationsPhysician instructions

Serenity Spa & Beauty Bar LLC may decline treatment when the client's condition appears outside the appropriate scope of the service or when required medical clearance has not been obtained.

11. INFRARED SAUNA & HEAT-BASED SERVICES

Infrared sauna and heat-based wellness services expose the body to elevated temperatures.

Potential effects may include:

SweatingDehydrationDizzinessLightheadednessNauseaFatigueSkin irritationChanges in blood pressureOverheating

Clients should remain properly hydrated and follow recommended session durations.

Clients with medical conditions, those taking medications that affect heat tolerance or hydration, pregnant clients, or anyone advised to avoid heat exposure should consult their healthcare provider before using these services.

Clients must immediately stop the session and notify staff if they experience concerning symptoms.

12. RED LIGHT THERAPY

Red light therapy uses light-based equipment for cosmetic and wellness purposes.

Potential effects may include temporary warmth, redness, sensitivity, irritation, or other individual reactions.

Clients must disclose medications, medical conditions, photosensitivity, recent procedures, or other circumstances that may affect their ability to safely receive light-based treatments.

Red light therapy is not intended to diagnose or treat a medical condition.

Individual results vary and are not guaranteed.

13. VIBRATION & WELLNESS EQUIPMENT

Vibration and other wellness equipment may involve mechanical movement or vibration of the body.

Potential effects may include temporary muscle soreness, discomfort, dizziness, fatigue, or changes in sensation.

Clients should disclose relevant medical conditions, injuries, recent surgery, pregnancy, or other circumstances that may make vibration-based services inappropriate.

Clients must follow all equipment instructions and discontinue use if they experience pain, dizziness, or other concerning symptoms.

14. SERENE SUITE & WELLNESS AMENITIES

Serenity Spa & Beauty Bar LLC may provide wellness amenities such as relaxation areas, zero-gravity massage chairs, red light therapy, infrared sauna, vibration equipment, aromatherapy, and other wellness experiences.

These amenities are provided for relaxation and general wellness and are not intended to diagnose, treat, cure, or prevent medical conditions.

Clients are responsible for using equipment according to posted and staff-provided instructions and should discontinue use if they experience discomfort or concerning symptoms.

15. INJECTABLE & MEDICAL AESTHETIC SERVICES

Certain services offered at Serenity Spa & Beauty Bar LLC are medical services performed by an appropriately licensed healthcare professional.

These services may include, but are not limited to:

Botox and other neuromodulators, Dysport, Dermal fillers, Facial balancing, Microneedling, Other medical aesthetic procedures within the provider's legal scope of practice

Medical aesthetic services are separate from traditional spa and wellness services.

The healthcare provider will determine whether a client is an appropriate candidate for a requested treatment.

The provider may decline, postpone, modify, or discontinue treatment when medically appropriate.

16. MEDICAL HISTORY & INFORMED CONSENT FOR INJECTABLE SERVICES

Clients receiving medical aesthetic services must provide complete and accurate medical information.

This includes disclosure of:

-Medical conditions
-Allergies
-Medications
-Supplements
-Pregnancy or breastfeeding
-Previous cosmetic procedures
-Previous injectable treatments
-Previous allergic or adverse reactions
-Current infections or skin conditions
-Recent surgeries or procedures

Clients must notify the healthcare provider of any relevant changes to their medical history before treatment.

The healthcare provider may require additional information, medical clearance, or consultation with another healthcare professional before proceeding.

17. NEUROMODULATORS — BOTOX, DYSPORT & SIMILAR PRODUCTS

Neuromodulators such as Botox and Dysport are prescription medications administered by injection.

Treatment is intended to temporarily reduce the activity of targeted muscles and may be used for aesthetic purposes as determined appropriate by the healthcare provider.

Potential side effects may include:

Injection-site rednessSwellingBruisingTendernessHeadacheTemporary muscle weaknessAsymmetryBrow or eyelid changesDroopingUnintended effects in nearby musclesAllergic or adverse reactions

Clients understand that results vary and are temporary.

The healthcare provider will determine the appropriate treatment plan, injection sites, dosage, and product based on the client's anatomy, goals, medical history, and clinical assessment.

18. DERMAL FILLERS

Dermal fillers are injectable medical products used to add volume, improve contours, or enhance specific facial areas.

Potential side effects may include:

SwellingBruisingRednessTendernessFirmnessLumps or irregularitiesAsymmetryInfectionInflammatory reactionsAllergic reactionsSkin discoloration

More serious complications, although uncommon, can occur, including vascular complications, tissue injury, skin necrosis, scarring, vision-related complications, or other serious medical consequences.

Clients understand that additional medical treatment may be necessary if a complication occurs.

The healthcare provider will determine whether filler is appropriate and which product and treatment approach are clinically appropriate.

19. FACIAL BALANCING

Facial balancing is an individualized medical aesthetic service intended to improve facial proportion, symmetry, or contour through appropriate aesthetic treatments.

Treatment recommendations are based on the client's facial anatomy, goals, and clinical assessment.

Clients understand that facial symmetry is not guaranteed and that achieving a desired result may require more than one treatment area or appointment.

No specific aesthetic outcome is guaranteed.

20. MICRONEEDLING

Microneedling is a minimally invasive cosmetic procedure involving controlled treatment of the skin using sterile microneedling equipment.

Potential effects may include:

RednessSwellingSensitivityTendernessDrynessPeelingBruisingTemporary irritationHyperpigmentation or changes in skin appearanceInfection or other complications

Clients must follow all pre-treatment and post-treatment instructions provided by the healthcare provider.

Treatment may be postponed or declined when the client's skin condition or medical history makes the procedure inappropriate.

21. MEDICAL AESTHETIC RESULTS

Clients understand that individual results from injectable and aesthetic procedures vary.

Results may depend on:

Individual anatomySkin conditionAgeLifestyleMetabolismMedical historyProduct selectionTreatment techniqueAftercareIndividual healing response

No provider can guarantee a specific aesthetic outcome.

Additional treatments may be recommended or required to achieve or maintain a desired result.

22. MEDICAL EMERGENCIES & ADVERSE REACTIONS

Clients should immediately notify the appropriate provider of any unusual, severe, or persistent symptoms following treatment.

For medical aesthetic services, clients should follow the healthcare provider's post-treatment instructions and contact the provider promptly if concerns arise.

For emergencies, clients should seek emergency medical care or call 911.

Serenity Spa & Beauty Bar LLC does not provide emergency medical services.

23. CLIENT RESPONSIBILITY

Clients are responsible for:

Providing complete and accurate health information.Disclosing allergies and sensitivities.Disclosing medications and supplements when relevant.Following pre-care and aftercare instructions.Obtaining medical clearance when required or recommended.Informing the provider of changes to their health or medications.Reporting adverse reactions promptly.Following restrictions provided by their healthcare provider.Asking questions when they do not understand a treatment or instruction.
24. RELEASE, ASSUMPTION OF RISK & LIMITATION OF LIABILITY

To the fullest extent permitted by applicable Rhode Island law, the client acknowledges that the services described in this document involve inherent and reasonably foreseeable risks.

The client voluntarily assumes the ordinary and inherent risks associated with the services selected.

To the fullest extent permitted by law, the client agrees to release and hold harmless Serenity Spa & Beauty Bar LLC, its owners, officers, employees, independent contractors, service providers, and authorized personnel from claims, damages, injuries, losses, or expenses arising solely from the inherent risks of the service, the client's failure to disclose relevant health information, failure to obtain required medical clearance, failure to follow instructions, or failure to follow applicable pre-care and aftercare instructions.

Where permitted by applicable law, this release includes claims based upon negligence; however, nothing in this agreement is intended to waive, release, or limit any liability, right, or claim that cannot legally be waived or limited under Rhode Island law.

This agreement does not eliminate the client's right to pursue a claim where applicable law prohibits such a release.

25. SERVICE REFUNDS

All completed services are non-refundable.

Serenity Spa & Beauty Bar LLC will make reasonable efforts to address legitimate service concerns when brought to our attention promptly.

Individual results are not guaranteed, and dissatisfaction with an individual's natural response to a service does not automatically constitute grounds for a refund.

Medical treatment, corrective treatment, or additional services may be subject to separate charges unless otherwise determined by the applicable provider.

26. CLIENT ACKNOWLEDGMENT

By receiving services from Serenity Spa & Beauty Bar LLC, the client acknowledges that they have had an opportunity to review the information applicable to their selected services.

The client understands that they may ask questions before receiving treatment and should not proceed with a service they do not understand.

The client acknowledges that they are responsible for providing accurate health information and following all applicable instructions.

The client understands that this document is intended to supplement, and does not replace, any service-specific informed consent, medical consent, intake form, or other documentation that may be required for a particular service.

For medical aesthetic services, the healthcare provider may provide additional informed-consent documentation that must be reviewed and signed before treatment.

Serenity Spa & Beauty Bar LLC reserves appointment times specifically for each client. When an appointment is scheduled, that time is reserved exclusively for the client and may prevent another client from booking that time. By scheduling an appointment, the client agrees to comply with the following booking, cancellation, rescheduling, and attendance policies.

APPOINTMENT BOOKING, CANCELLATION & RESCHEDULING POLICIES

1. Appointment Booking & Booking Fees

A booking fee is required to reserve an appointment unless otherwise stated. Unless a different amount is specifically advertised for a particular service or promotion, the required booking fee is 50% of the scheduled service price.

Booking fees:

Are required to secure and hold the appointment time.Are non-refundable.Must be paid within the time provided at the time of booking. If payment is not received within the required timeframe, Serenity Spa & Beauty Bar LLC may cancel or release the appointment.Are applied toward the client's scheduled service balance.Do not constitute payment for a completed service and do not guarantee that a service will be performed if the client is later determined to be ineligible for the service for health, safety, consent, or other legitimate reasons.

Booking fees may only be transferred to a new appointment when the client follows the applicable rescheduling requirements outlined below.

Package appointments are subject to the same appointment reservation and cancellation policies as individual services.

When a client purchases a package and schedules an appointment using one of the sessions included in that package, the package session is considered the client's appointment reservation/booking commitment for that scheduled service.

For purposes of cancellation, rescheduling, credits, and applicable fees:

Each package session will be assigned the applicable monetary value established by Serenity Spa & Beauty Bar LLC at the time the package is purchased. Unless otherwise stated for a specific package, a package session with a stated value of $140 per session will be treated as a $140 service for purposes of determining applicable cancellation or rescheduling charges. The fact that a client has prepaid for a package does not exempt the client from the spa's cancellation or rescheduling policies. If a client is required to pay a new booking fee after a package appointment has already been rescheduled, the applicable booking fee will be calculated based on the value of the individual package session being reserved. As an example, for a $140 package session, a standard 50% booking fee would equal $70, unless a different fee is specifically stated by Serenity Spa & Beauty Bar LLC. Package sessions cannot be exchanged for cash or refunded solely because the client is unable or unwilling to comply with the applicable appointment policies, except where otherwise required by law or expressly approved by Serenity Spa & Beauty Bar LLC.

The purpose of assigning a value to each package session is to establish a clear service value for appointment reservation and cancellation purposes and does not change the number of services or benefits included in the client's purchased package.

2. 48-Hour Cancellation & Rescheduling Requirement

Clients must contact Serenity Spa & Beauty Bar LLC at least 48 hours before the scheduled appointment time if they need to cancel or reschedule.

When a client provides at least 48 hours' notice:

The original booking fee may be transferred to one new appointment. The new appointment must be scheduled in accordance with spa availability. The transferred booking fee must be applied to the rescheduled appointment and cannot be converted to cash or refunded. Additional rescheduling after the one-time transfer may require a new booking fee.

Providing 48 hours' notice does not guarantee that the client's preferred date or time will be available.

3. Cancellations or Rescheduling 24–48 Hours Before an Appointment

Cancellations or rescheduling requests made less than 48 hours but at least 24 hours before the scheduled appointment are considered short-notice changes.

In these circumstances:

The original booking fee is non-refundable and will not be transferred. A $25 cancellation/rescheduling fee will apply for appointments that are 90 minutes or longer. Availability for a new appointment is not guaranteed. Repeated short-notice cancellations may result in additional booking restrictions.
4. Cancellations or Rescheduling Less Than 24 Hours Before an Appointment

Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment are considered late cancellations.

Because the appointment time has been reserved specifically for the client and may be difficult to fill on short notice:

The client may be charged a $50 rescheduling/cancellation fee for appointments that are 1.5 hours or longer. Any applicable booking fee already paid will be retained and may be converted into a credit valid for 30 days, when a credit is permitted under the applicable circumstances. For package appointments, the applicable cancellation/rescheduling fee will be determined based on the established value of the individual package session. A new booking fee may be required before another appointment is scheduled. Future appointments may be restricted to phone or staff-assisted booking.

5. Cancellations or Changes Within 12 Hours

Cancellations, rescheduling requests, or other appointment changes made within 12 hours of the scheduled appointment time are subject to the full-service cancellation charge.

The client may be charged 100% of the scheduled service price, regardless of whether the client has already paid a booking fee.

This policy applies even when the client is unable to attend due to a personal scheduling conflict, transportation issue, change of plans, forgetting the appointment, or another circumstance that does not constitute an emergency or other circumstance requiring separate consideration by Serenity Spa & Beauty Bar LLC.

6. No-Call/No-Show Appointments

A no-call/no-show occurs when a client fails to attend a scheduled appointment without providing advance notice.

No-call/no-show appointments are subject to:

A charge of 100% of the scheduled service price.Retention of any booking fee already paid.A new booking fee and/or payment in full before another appointment may be scheduled.Potential restriction or removal of online booking privileges.

Repeated no-call/no-show appointments may result in Serenity Spa & Beauty Bar LLC declining to accept future appointments from the client.

7. Emergency or Extenuating Circumstances

Serenity Spa & Beauty Bar LLC understands that genuine emergencies and unexpected circumstances can occur.

In situations involving a serious emergency, hospitalization, significant medical event, or other extraordinary circumstance, the client may contact the spa and request that the situation be reviewed on a case-by-case basis.

Approval of an exception is not guaranteed and remains at the discretion of Serenity Spa & Beauty Bar LLC.

Routine scheduling conflicts, work obligations, transportation difficulties, childcare issues, changes in personal plans, forgetting an appointment, or other foreseeable conflicts generally do not automatically qualify for an exception.

8. How to Cancel or Reschedule

Clients are responsible for contacting Serenity Spa & Beauty Bar LLC directly when they need to cancel or reschedule an appointment.

Where applicable, clients should use the contact method provided by the spa, including telephone, text message, email, or other communication method designated by Serenity Spa & Beauty Bar LLC.

Leaving a voicemail, sending a message, or submitting a request does not automatically mean the cancellation or rescheduling request has been accepted. Clients should ensure that the spa has received and acknowledged the request when reasonably possible. Clients are strongly recommended to reschedule through the website using their confirmation or reminder emails.

The applicable cancellation period is determined based on when the cancellation or rescheduling request is actually received by Serenity Spa & Beauty Bar LLC.

9. Late Arrivals

Clients are expected to arrive on time for their scheduled appointment.

Serenity Spa & Beauty Bar LLC does not charge a separate late-arrival fee. However, arriving late may reduce the amount of time available for the scheduled service.

If a client arrives late:

The service may need to be shortened in order to remain within the original appointment time.The full scheduled service price may still apply.Certain services may not be able to be completed safely or appropriately within the remaining appointment time.The spa may determine that the appointment must be cancelled if there is insufficient time remaining to provide the service safely or effectively.

Clients who are more than approximately 15 minutes late without prior communication may be considered a late cancellation or no-show depending on the circumstances, and the applicable cancellation charge may apply.

Clients are encouraged to contact the spa as soon as possible if they know they will be late.

10. Appointment Preparation & Service Time

Clients are responsible for arriving prepared for their scheduled service.

Depending on the service, preparation may include arriving with clean skin, clean lashes, appropriate clothing, removal of makeup or products, completion of required consent forms, or following pre-treatment instructions.

Time spent completing required paperwork, changing, using the restroom, addressing personal matters, or taking extended breaks during an appointment may reduce the amount of time available for the scheduled service.

For services with specific preparation requirements, failure to properly prepare may result in the service being modified, shortened, postponed, or cancelled when necessary for safety or treatment effectiveness.

11. Required Forms & Appointment Eligibility

Required consent forms, medical history forms, and other documentation must be completed before receiving applicable services.

If a client has not completed required documentation, provides incomplete or inaccurate information, or does not meet the requirements for a particular service, Serenity Spa & Beauty Bar LLC may postpone, modify, or decline the service.

A client who is unable to receive a service because required information or documentation was not completed does not automatically qualify for a refund of a booking fee.

Certain services may require medical clearance or additional documentation before the appointment can proceed.

12. Multiple Services & Appointments

When a client schedules multiple services during one visit, the cancellation and rescheduling policies apply to the appointment and its individual services as applicable.

If a client cancels or reschedules only part of a multi-service appointment, the spa may retain the applicable booking fee and/or charge applicable cancellation fees based on the portion of the appointment affected.

Clients should contact the spa as early as possible when they need to modify a multi-service appointment.

13. Packages, Promotions & Special Events

Special promotions, packages, memberships, events, discounted services, and promotional offers may have additional booking or cancellation requirements.

Unless a promotion or written agreement specifically states otherwise, the standard Serenity Spa & Beauty Bar LLC cancellation and rescheduling policies apply.

Certain promotional appointments may have booking fees, payment requirements, expiration dates, or restrictions that differ from standard appointments.

14. Membership Appointments

Membership benefits do not eliminate the spa's standard appointment cancellation and attendance policies unless the applicable membership agreement specifically provides otherwise.

Members are responsible for cancelling or rescheduling appointments within the required timeframe.

Repeated late cancellations or no-shows may result in booking restrictions or other action permitted under the applicable membership agreement.

Membership payments and membership cancellation requirements are governed by the applicable membership agreement and are separate from individual appointment cancellation policies.

15. Groupon, Voucher & Third-Party Promotions

When appointments are booked using a Groupon, voucher, promotional certificate, or other third-party offer, the client remains subject to Serenity Spa & Beauty Bar LLC's appointment policies unless otherwise stated in writing.

Additional service fees, booking fees, upgrade charges, cancellation charges, or other applicable fees may apply.

A late cancellation or no-show may result in the client being charged the applicable service cancellation fee, which may be based on the regular service price rather than the promotional or voucher value.

The client's voucher remains subject to the terms and conditions of the issuing third-party platform.

16. Payment Plans & Payment Processing

Serenity Spa & Beauty Bar LLC may offer payment options through third-party providers such as Cherry or Afterpay.

Use of a third-party payment provider is subject to that provider's separate terms, conditions, approval requirements, and payment obligations.

Where a payment-processing fee is applicable to a payment plan or financing option, the applicable fee will be disclosed to the client before payment is processed.

Using a payment plan does not change the client's responsibility to comply with Serenity Spa & Beauty Bar LLC's cancellation, rescheduling, no-show, or service policies.

17. Appointment Changes by Serenity Spa & Beauty Bar LLC

Serenity Spa & Beauty Bar LLC may occasionally need to modify, reschedule, or cancel an appointment due to staffing, equipment issues, emergencies, illness, weather, facility conditions, safety concerns, or other circumstances affecting the spa's ability to provide the scheduled service.

When reasonably possible, the spa will notify the client and work to reschedule the appointment.

If Serenity Spa & Beauty Bar LLC must cancel an appointment before the service is provided, the client will not be responsible for a cancellation fee for that cancellation, and any applicable booking fee may be addressed according to the circumstances and spa policy.

18. Repeated Cancellations, No-Shows & Booking Restrictions

Serenity Spa & Beauty Bar LLC reserves the right to place booking restrictions on clients who demonstrate a repeated pattern of:

Late cancellations; Rescheduling appointments on short notice; No-call/no-show appointments; Repeatedly arriving too late to receive the scheduled service; Failing to complete required forms; Failing to comply with appointment policies; or Accumulating unpaid cancellation or appointment charges.

Booking restrictions may include requiring:

Phone or staff-assisted booking; Payment in full at the time of booking ;A higher booking deposit; Additional documentation; Limited appointment availability; or Declining future appointments when permitted by applicable law.19. Outstanding Appointment Charges

Any unpaid cancellation, no-show, service, or other appointment-related balance remains the client's responsibility.

Serenity Spa & Beauty Bar LLC may require outstanding balances to be paid before allowing future appointments to be scheduled.

Where legally permitted and appropriate, unpaid balances may be pursued through applicable collection or payment procedures.

20. Policy Acknowledgment

By scheduling an appointment with Serenity Spa & Beauty Bar LLC, the client acknowledges that appointment times are reserved specifically for them and agrees to review and comply with the booking, cancellation, rescheduling, attendance, and payment policies contained in this document.

Clients are responsible for reviewing these policies before scheduling and receiving services. Failure to read or understand these policies does not automatically exempt a client from their application.

Serenity Spa & Beauty Bar LLC may update its appointment policies from time to time. The policies applicable to an appointment will generally be those communicated or published by the spa at the time the appointment is booked, subject to any later written modification agreed upon by the spa.