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OBDEFF woodmusings Satisfaction Claim Process & Form

At OBDEFF woodmusings, I take immense pride in handcrafting pieces that are built to last. I want you to love your woodwork as much as I loved making it, with the hope that it will “brighten your life.” Whether your item was shipped, hand-delivered, or picked up, your total satisfaction is my priority.

Because each item is unique, I do not accept standard returns. However, if your order arrives damaged, defective, or fails to meet your expectations, I will work directly with you to make it right.

How the Process Works: To initiate a satisfaction claim, please complete the claim form below (or contact me by email) within 14 days of receiving your item. Because every situation is unique, I review all requests individually. To help me understand the issue and determine the best solution, please make sure to send/attach clear photos of the item and the specific area of concern with the form (or in your message).

Resolving Your Issue: Once I review your photos, my primary goal is to provide a high-quality replacement that meets my standards and yours. If a replacement is not possible or cannot resolve the issue, a full refund will be issued.

Your Full Name

Your Preferred Email Address

Your Phone Number

The Order Number of Item Number (e.g. "OBDEFF-xxxx")

Date Received

How Your Received Your Order

Item Name & Description

Was this a custom commissioned order?

A
B

Please choose one of the following to clarify the issue:

Detailed Description

Photo Verification

Please attach at least 1 photo of the overall item and 1 photo of the specific area of concern. Include a photo of the shipping container if that was the issue.

WHAT HAPPENS NEXT?

Once you submit this information and the required photos, I will personally review your claim within 2 business days. My primary goal is to craft a high-quality replacement for you. If a replacement is not feasible, we will discuss alternative solutions, including a full refund.