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2026 Boston Real Estate Lead Follow-Up Survey

Thanks for taking a few minutes to complete this survey. We're researching how independent Boston brokerages handle inbound leads and missed calls.
Results will be collected until early June and can be shared with participants if interested. Takes about 3 minutes to complete.
Individual responses are kept confidential — only aggregated results will be shared. Name and contact information are optional and will only be used to send you the compiled results.

How many agents does your brokerage have?

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B
C
D

What type of brokerage are you?

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B

Do your agents use personal phones, dedicated work phones, or both for business calls?

A
B
C

When a lead calls and an agent doesn't answer, what typically happens?

How quickly do your agents typically follow up on missed calls?

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B
C
D
E

What percentage of missed calls do you think result in a lost lead?

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B
C
D
E

What CRM or lead management system do you currently use? (Type 'None' if not applicable)

Do you currently use any automated messaging or follow-up tools?

A
B

What do you like and/or dislike most about your current lead follow-up process?

How important is lead follow-up automation to your brokerage?

Would your interest in a lead follow-up tool increase if it was fully set up and managed for you — without needing to learn any new software?

A
B
C
D

Would you be interested in seeing how other Boston brokerages are solving the missed call problem?

A
B
C

Would you be willing to share this survey with fellow real estate professionals?

A
B
C

Name and email — if you'd like to receive the compiled results or learn more