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How your team answers VPAT and accessibility report requests

About 10 minutes. Please describe real events, not opinions. Short answers are fine, and "never happened" is a useful answer too.

I'm researching this problem to decide whether to build a product. Nothing is for sale here. I'm Hieu Tran; I use AI tools to help with this research, including drafting messages and organising responses. Answers are kept private and only shared in anonymised form.

Think of the last time a customer, university or agency asked you for a VPAT, ACR or accessibility statement. What did they ask for, when, and what did you send back?

What did it cost: an audit fee, hours of testing or writing, a delayed or lost deal, a deal that went ahead with conditions?

How do you keep the report current when the product changes? Walk through the last update (or why there wasn't one).

What have you used or paid for (an audit firm, Deque or another tool, a VPAT generator, axe in CI, GSA's OpenACR, a freelancer)? What was missing?

Your role

Company website

Team size

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Email for one or two short follow-up questions (optional)