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STECS User Experience Survey

Hey there

We’d love to know how your experience has been using STECS so far! This short survey will help us understand what’s working, what’s not, and how we can serve you better. Takes less than 2 minutes.


Section 1 : General Experience

How long have you been using STECS?

How long have you been using STECS?
A
B
C

How often do you use the STECS app?

How often do you use the STECS app?
A
B
C
D

How would you rate your overall experience with STECS?

How would you rate your overall experience with STECS?
A
B
C
D
E

Section 2: Feature Usage & Experience 

Vault (Saving feature)

Have you used Vault to save or earn returns?

Have you used Vault to save or earn returns?
A
B

If No, why not?

If No, why not?
A
B
C

If Yes, how would you rate your experience with Vault?

If Yes, how would you rate your experience with Vault?
A
B
C
D

Bill Payments (Airtime, Data, Electricity, Cable)

How often do you pay bills using STECS?

How often do you pay bills using STECS?
A
B
C
D

If you rarely or never use it, what’s the reason?

If you rarely or never use it, what’s the reason?
A
B
C

How would you rate your overall bill payment experience?

How would you rate your overall bill payment experience?
A
B
C
D
E

Transfers

Have you made transfers on STECS?

Have you made transfers on STECS?
A
B

If yes, how smooth was the experience?

If yes, how smooth was the experience?
A
B
C
D

If no, why not?

If no, why not?
A
B
C

Schedule Recurring Payments

Do you use the “Schedule Recurring Payment” feature?

Do you use the “Schedule Recurring Payment” feature?
A
B

If not, why?

If not, why?
A
B
C

Feeds

How often do you view the Feeds section in your app?

How often do you view the Feeds section in your app?
A
B
C
D

What would you like to see more in feeds?

What would you like to see more in feeds?
A
B
C
D

Section 3: Overall Feedback  

What do you like most about STECS?

What would you like us to improve or add?

What would you like us to improve or add?

Would you recommend STECS to a friend?

Would you recommend STECS to a friend?
A
B
C

Thank you for helping us grow 🌱
Your feedback helps us make STECS better.