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Knowledge Base Specialist

Job Summary:

Permanent employee, Part-time, Remote, PST/MST/CST Shift

We are seeking a detail-oriented Knowledge Base Specialist to audit, clean up, and maintain internal and customer-facing knowledge bases across multiple e-commerce brands. This is a hands-on content operations role focused on improving content accuracy, consistency, organization, and usability across the Kustomer platform.

The ideal candidate has experience in knowledge base management or CX documentation, excellent written English, and experience structuring content for both human users and AI-assisted support tools. This is a part-time, remote role at approximately 20 hours per week.

WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form.

First Name:

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Last Name:

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Nickname

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Birthday:

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Expected Hourly Rate (in USD):

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Email:

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Phone:

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LinkedIn Link

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Interview Availability:

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Start Date Availability:

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CV:

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Accepts .pdf files

Size limit: 10 MB

Work Sample Link:

Knowledge Base Specialist Work Experience (Years)

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US Account Work Experience (Years)

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Experience in E-commerce or DTC

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A

Yes

B

No

Experience in Knowledge Base Management, Content Operations, Technical Writing, CX Documentation

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A

Yes

B

No

Experience in Auditing Internal and Customer-facing Knowledge Base Articles

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A

Yes

B

No

How do you ensure that customer-facing help articles and internal agent documentation remain aligned and do not provide conflicting information?

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If you inherited a large knowledge base containing outdated, duplicated, and inconsistent content, how would you approach the initial audit and cleanup?

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Experience in Drafting, Rewriting, Merging, Updating, or Archiving Knowledge Base Articles

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A

Yes

B

No

Experience Structuring Knowledge Base Content for AI-Assisted Support Tools

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A

Yes

B

No

Experience Writing Content for Chatbots, AI Agents, or LLM/RAG-Based Retrieval

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A

Yes

B

No

Experience in Developing or Maintaining Content Taxonomies

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A

Yes

B

No

Which knowledge base or help center tools have you used?

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Zendesk Guide

Help Scout

Salesforce Knowledge

Intercom Articles

Freshdesk

Kustomer Knowledge Base

Other

Experience with Returns, Warranty, or Shipping-related Content and Platforms

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A

Yes

B

No

Experience in HTML/CSS

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A

Yes

B

No

Proficiency in MS Excel or Google Sheets

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A

Beginner

B

Intermediate

C

Advanced

D

Expert

Which AI tools do you have experience using?

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ChatGPT

Microsoft Copilot

DALL·E

Claude

Perplexity AI

Canva AI (Magic Studio)

Google Gemini

Midjourney

GitHub Copilot

Other

To what extent do you use AI tools in your day-to-day work?

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Available to Work Part-Time (approx. 20 hours/week):

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A

Yes

B

No

Available to Work Full Time:

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A

Yes

B

No

Availability to Maintain Working-Hour Overlap With U.S. Pacific, Mountain, or Central Time Zones

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A

Yes

B

No

Are you comfortable with time-tracking software being used during work hours?

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A

Yes

B

No

What motivates you to seek a new job opportunity at this time?

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What Country are You Located?