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How your office posts accessible documents

About 10 minutes. Please describe real events, not opinions. Short answers are fine, and "never happened" is a useful answer too.

I'm researching this problem to decide whether to build a product. Nothing is for sale here. I'm Hieu Tran; I use AI tools to help with this research, including drafting messages and organising responses. Answers are kept private and only shared in anonymised form.

Think of the last agenda packet, minutes or form your office posted online. Walk through how it got from Word or the scanner to the website, and what (if anything) was done to make it accessible.

Has an accessibility problem with a document ever come up: a complaint, a request for another format, an audit, a vendor quote, a council or board discussion? What happened, and what did it cost in time or money?

What do you use today for document accessibility (Acrobat, your website vendor's tool such as CivicPlus or Streamline, an outside remediation service, nothing yet)? What's still manual or unresolved?

Which ADA Title II date applies to you (April 2027 or April 2028), and what's your plan for the documents already online?

Your role

Company website

Population you serve

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Email for one or two short follow-up questions (optional)