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Amazon Seller Central Customer Support Specialist

Job Summary:

Permanent employee, Full-time, Remote, EST Shift (including weekends and holidays)
We are seeking a reliable and detail-oriented Amazon Seller Customer Support Representative to manage customer communications and protect account health across Amazon Seller Central and other e-commerce platforms. This role plays a critical part in maintaining strong seller performance metrics, ensuring fast response times, and delivering professional customer experiences.

The ideal candidate has direct experience supporting Amazon seller accounts, understands Amazon policies and escalation workflows, and is comfortable working independently. This position requires consistent daily coverage, including light but mandatory weekend and holiday check-ins to ensure timely responses and account protection.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Nickname

Birthday:

Expected Salary Monthly (in PHP):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Customer Support Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

Experience in E-commerce
A
B

What is the extent of your E-commerce experience, and which brands have you supported?

Experience in Amazon Seller Central

Experience in Amazon Seller Central
A
B

How many tickets (chats/emails) do you typically handle per day?

What is your average first response time?

Experience in NCX Review Rate

Experience in NCX Review Rate
A
B

Experience in Order Defect Rate

Experience in Order Defect Rate
A
B

How do you monitor and improve account health metrics such as NCX, ODR, and customer satisfaction?

Experience in Managing Amazon Returns, Feedback, A-to-Z Claims, and Customer Escalations

Experience in Managing Amazon Returns, Feedback, A-to-Z Claims, and Customer Escalations
A
B

What is your process for handling A-to-Z claims, chargebacks, or negative feedback to minimize account impact?

Experience in FBA Reimbursement Processes

Experience in FBA Reimbursement Processes
A
B

Describe your experience managing returns, refunds, replacements, and FBA-related customer issues.

Experience in Amazon Internal Escalation Workflows

Experience in Amazon Internal Escalation Workflows
A
B

Experience with High-volume Catalogs or Operational Support Teams

Experience with High-volume Catalogs or Operational Support Teams
A
B

Experience with Amazon Safety Investigations and Compliance Processes

Experience with Amazon Safety Investigations and Compliance Processes
A

English Proficiency Level (CEFR)

B
Untitled multiple choice field
A
B
C
D
E
F

Aside from Amazon Seller Central, what other platforms do you have experience with?

Aside from Amazon Seller Central, what other platforms do you have experience with?

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

Available to Work Full Time:

Available to Work Full Time:
A
B

Available to Work Part-Time:

Available to Work Part-Time:
A
B

Available to Work Eastern Standard Time (EST) hours

Available to Work Eastern Standard Time (EST) hours
A
B

Willing to Work on Weekends and Holidays

Willing to Work on Weekends and Holidays
A
B

Willing to Work on a 7-Day Schedule

Willing to Work on a 7-Day Schedule
A
B

Willing to Work on a Voice Account (Phone Support)

Willing to Work on a Voice Account (Phone Support)
A
B

Are you comfortable with time-tracking software being used during work hours?

Are you comfortable with time-tracking software being used during work hours?
A
B

What motivates you to seek a new job opportunity at this time?

What Country are You Located?