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Customs Rescue Intake (2 minutes)

Name

*

Pain level

*

Pain level

0

1

2

3

4

5

6

7

8

9

10

Email

*

WhatsApp/Wechat

Deadline urgency

*

Deadline urgency

A

Today

B

48h

C

This week

D

No rush

Do you have any documents right now

Documents

A

Invoice

B

HS code

C

Packing list

If no - skip

Tracking number

*

What happened?

*

What happened?

A

Stuck

B

Surprise fees

C

Returned

D

Seized

E

Not shipped

China shipping (location) from

Pickup city / export hub in China

*

Pickup city / export hub in China

If Other → Show answer

Shipping to

*

Shipping to

Destination city + state/province

Product type

*

Declared value

*

Currency

*

Number of cartons/boxes

Shipping method used (if known)

Untitled multiple choice field

A

Air cargo

*

B

Sea freight (LCL)

C

Sea freight (FCL)

D

Rail

E

Truck/Road

F

Not sure

Carrier

*

Carrier

A

DHL

B

FedEx

C

USPS

D

UPS

E

EMS

F

“Other”

Other carrier name

Incoterms

*

Incoterms

A

EXW

B

FOB

C

DDP

D

Don’t know

Upload files (optional)

Size limit: 10 MB

What happens next

Next: we review + reply with a rescue plan + estimated fee range.