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THE SANDBOX
AUTOMATING IMPACT
Business Name
*
Your Name
*
Type of Business
*
Size of the company?
*
A
Only you
B
2-5
C
6-20
D
21-50
E
Above 50
Where do new customers or enquiries usually come from?
*
Walk-ins
Phone calls
Whatsapp
Social Media (Instagram/Facebook)
Email
Website
Other
How are new enquiries handled?
*
By you
A specific person
A team of people responsible
Tool or Software
How many customer emails does your team handle in a day?
*
A
Hardly any
B
1-20
C
20-100
D
Above 100
How is customer support or after-sales handled?
*
By phone
Via WhatsApp
Via emails
We have a ticketing / support system
We don't have setup for that yet
Which parts of your daily work take the most time?
*
How do your employees find company information (policies, product details, past records)?
*
Ask a colleague/manager
Shared Folders/Drive
Internal software
Whatsapp Groups
Is some company information restricted to certain people only?
*
A
Yes, strictly
B
Yes, a little
C
No
Your Whatsapp Number
*
Your Personal/Work Email
*
Submit
