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I build websites, apps, or software for clients on my own.

I run a small dev shop or agency, with employees or contractors.

It's written down and agreed by everyone who has a say, including what's in this build and what waits until later.

My main contact and I agree, but others on the client's side may see it differently.

We talk it through, but it isn't written down, and it shifts as we go.

We start building and figure it out along the way.

I update them on a set schedule, and they see the work for feedback before it's locked in.

I update them regularly, but they usually don't see the work until it's nearly done.

Updates aren't really part of how I work. I'd rather spend the time building.

It gets done, but it eats into build time or pushes dates.

It's not a priority for me. I skip it, or drop it when I'm short on time.

The client, or someone on their side, wanted something different from what I built.

The client got nervous or frustrated because they didn't know where things stood.

I was stretched too thin, doing the managing, documenting, and training on top of the building.

My team built what we understood, and the client said it wasn't what they needed.

The client escalated or went over our heads because they didn't know where things stood.

Too many decisions and approvals ran through me, and the project waited on me.