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Self-assessment: how much is employee friction costing your organization?

Your dashboards look stable.

SLAs are being met.

Ticket volume doesn’t raise alarms.

Yet employees are frustrated by long wait times and poor service.

This assessment gives you a clear view of how your IT service team is performing. It helps you understand how much friction your processes are creating today, before it shows up as missed SLAs, long MTTRs, or low employee satisfaction scores.

In less than five minutes, you’ll see:

- A snapshot of what’s wrong

- How poor service is impacting employees

- Where your service team can improve

In addition, we will aggregate the results across all participants to produce an anonymized industry report so you can later see how your organization compares to broader industry patterns.

This is a first step to decide if action is needed and where to focus.