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Start your complaint review

Tell us what happened. We’ll review your situation against booking terms and service expectations.

Before you start

Please provide clear and accurate information. This helps us understand what happened, what was promised, what evidence is available, and what outcome may be realistic.

Complaint submission form

CUSTOMER DETAILS

First Name

Last Name

Email Address

Phone number

VENUE DETAILS

Venue name

Venue Location

Venue Type

BOOKING DETAILS

Date of Visit

Booking Reference Number

Who made the booking

Amount Paid

What Was Promised

What was confirmed or advertised at the time of booking?

Examples: Room type, facilities, services included, view, breakfast, parking, quiet stay, accessibility features.

What Actually Happened

Describe what actually happened during your stay or visit.

Did you report it?

Who did you speak to?

Response Recieved?

Evidence Upload

Upload evidence

Size limit: 10 MB

Photos, emails, screenshots, booking confirmation, reciepts

What outcome do you want?

Services Level Selection

Customer chooses:

Declaration

I confirm the information provided is accurate to the best of my knowledge. I understand The Hospitality Gap provides complaint support guidance and does not guarantee outcomes.