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Client Success Coordinator

Remote • Part-Time • Contract

About Us

The Modern Brandist is a modern creative studio supporting service-based businesses through branding, social media, and digital systems. We work with entrepreneurs and growing brands to help them show up confidently and consistently online through thoughtful strategy and clean, intentional visuals.

We’re a fully remote, women-led team focused on clarity, quality, and long-term growth.

About the Role

We’re looking for a Client Success Coordinator to serve as the main point of contact for our clients and support a seamless, organized experience from onboarding through delivery. This role is ideal for someone who is highly organized, people-focused, and comfortable managing communication in a professional yet warm way.

You’ll help keep projects on track, ensure clients feel supported, and act as a bridge between clients and the creative team. This role plays a key part in maintaining strong relationships and a high-quality client experience.

Responsibilities

- Serve as the primary point of contact for client communication
- Manage client onboarding, timelines, and deliverables
- Coordinate updates between clients and internal team members
- Track project progress and ensure deadlines are met
- Respond to client questions in a timely and professional manner
- Help maintain a positive, organized client experience

Requirements

- Experience in client support, account management, or coordination
- Strong communication and organizational skills
- Ability to manage multiple clients and projects at once
- Detail-oriented and deadline-driven
- Comfortable working independently in a remote environment

Bonus Points

- Experience working with creative or service-based businesses
- Familiarity with project management tools or CRM systems
- Understanding of branding, marketing, or digital services
- Strong written communication skills
- Ability to anticipate client needs and problem-solve proactively

Perks

- Fully remote, flexible schedule
- Creative and supportive team environment
- Opportunity for long-term growth
- Exposure to branding, marketing, and creative strategy
- Work with modern, visually driven brands

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