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FlexFlow Research — Small Business Challenges Survey

We’re researching how small businesses manage customer inquiries, sales, quotations, payments and follow-ups. This short survey will help identify which operational problems are worth solving. Please answer based on your actual experience. It takes about 4–6 minutes. We are not selling anything through this survey.

1. What industry does your business operate in?

2. What is your role in the business?

A
B
C
D
E

3. Which channels do you use to communicate with customers? Select all that apply.

4. Which problems does your business experience? Select all that apply.

5. How often does your biggest operational problem occur?

A
B
C
D
E
F

6. How do you currently manage customer inquiries and follow-ups?

A
B
C
D
E
F
G

7. What impact does this problem have on your business? Select all that apply.

8. What have you tried to solve this problem?

A
B
C
D
E
F

9. If a simple tool helped solve your biggest problem, would you consider testing it?

A
B
C
D

10. If the tool proved useful, what monthly price could your business realistically consider? (Optional)

A
B
C
D
E
F

11. What is the most frustrating part of running your business, and can you describe a recent example?

12. Would you be open to a short 10–15 minute interview about your business experience?

A
B
C

13. If you’re open to an interview, what’s the best WhatsApp number or email to reach you? (Optional)