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LVLP: Process Health Assessment
Section 1 — The Process
What workflow are you assessing today?
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What best describes your role in this workflow?
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How critical is this workflow to your organization’s goals?
Section 2 — Check the Workflow
If you asked three people who touch this workflow to define it in one sentence, how similar would their answers be?
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A
Very similar
B
Mostly similar
C
Noticeably different
D
Completely different
Where does this workflow actually start today?
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Where does this workflow actually end today?
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If you asked three people involved to name the start and end, how many would give the same answer you just did?
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A
All or nearly all
B
About half
C
One or two at most
D
I’m not sure
Where do you see the most inconsistency across runs of this workflow? (select up to 3)
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Section 3 — Ownership and Visibility
For each step in this workflow, how clear is ownership?
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A
Very clear
B
Mostly clear
C
Fragmented
D
Chaotic
Who owns the key decisions in this workflow, including approvals, prioritization, and exceptions?
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A
Clearly defined decision owners with guardrails
B
Some named decision makers, but many “it depends” situations
C
Decisions are often escalated by default
D
Decisions are made ad hoc
Is there a deliberate quality check or someone watching the process end-to-end?
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A
Yes, defined checks exist and are followed
B
Partially, but checks depend on people remembering
C
Not really, issues are usually discovered when something breaks
D
No, there is no clear monitoring or end-to-end oversight
How or when do you become aware that the process is broken?
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A
During the process, through defined checks or alerts
B
At handoffs, when work stalls or bounces back
C
After complaints, escalations, or missed deadlines
D
Only after results are impacted
E
I’m not sure
Section 4 — Strategic Alignment
How well is this workflow aligned with your strategic priorities or key outcomes?
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Section 5 — Readiness
How urgent is it to improve this workflow in the next 6–12 months?
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If you could improve just one aspect of this workflow in the next 90 days, what would it be?
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Your Process Health Score is:
/24. Read through each scoring block to understand what your responses might suggest. Submit your answers to see additional details and guidance on what to focus on next.
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