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BiteHelp Global User Survey

Participant information

BiteHelp is evaluating whether its multilingual animal-exposure communication tool helps people understand what to do, communicate with health professionals, and access appropriate care.

This anonymous survey is for adults aged 18 years or older who used BiteHelp because of a real animal exposure affecting themselves or someone they were helping.

The survey asks about travel, the animal exposure, use of BiteHelp, and any care received. Some questions will appear only when relevant. Do not enter your name, phone number, passport number, exact address, or other identifying information.

Participation is voluntary. Choosing not to participate will not affect access to BiteHelp. This survey does not provide medical advice. Seek qualified medical care promptly after a potentially risky animal exposure.

Section 1. Eligibility and consent

S1. Why did you use BiteHelp today?

S1. Why did you use BiteHelp today?
A
B
C
D

S2. Are you 18 years of age or older?

S2. Are you 18 years of age or older?
A
B
C

S3. Do you agree that your anonymous survey answers and the non-identifiable BiteHelp usage information described above may be used for research?

S3. Do you agree that your anonymous survey answers and the non-identifiable BiteHelp usage information described above may be used for research?
A
B

Section 2. About you and your travel experience

Q1. What is your age?

Q2. How do you describe your gender?

Q2. How do you describe your gender?
A
B
C
D
E

Q3. What is the highest level of education you have completed?

Q3. What is the highest level of education you have completed?
A
B
C
D
E
F
G

Q4. What is your country or territory of usual residence?

Q5. What is your nationality or citizenship?

Q6. Do you have professional training or work experience in any of the following areas?

Q6. Do you have professional training or work experience in any of the following areas?

Q7. Before this animal exposure, how many international trips had you taken during the previous 5 years?

Q7. Before this animal exposure, how many international trips had you taken during the previous 5 years?
A
B
C
D
E
F
G

Q8. Which countries or territories had you visited most frequently during the previous 5 years?

Q9. What best describes the reason for the trip during which the animal exposure occurred?

Q9. What best describes the reason for the trip during which the animal exposure occurred?
A
B
C
D
E
F
G
H
I
J
K
L

Q10. At the time of the exposure, did you have travel or health insurance that covered medical care in that country?

Q10. At the time of the exposure, did you have travel or health insurance that covered medical care in that country?
A
B
C
D
E

Q11. Before this trip, did you receive professional pre-travel health advice?

Q11. Before this trip, did you receive professional pre-travel health advice?
A
B
C
D
E
F

Q12. How well could you communicate in the main language used by health services in the country where you sought or planned to seek care?

Q12. How well could you communicate in the main language used by health services in the country where you sought or planned to seek care?
A
B
C
D
E
F
G

Q13. Before this event, had you ever sought professional advice after an animal bite, scratch, saliva exposure, or bat contact?

Q13. Before this event, had you ever sought professional advice after an animal bite, scratch, saliva exposure, or bat contact?
A
B
C
D

Q14. How often do you need help understanding written health information?

Q14. How often do you need help understanding written health information?
A
B
C
D
E
F

Section 3. The animal exposure

Q15. Are the animal-exposure details shown above correct?

Q15. Are the animal-exposure details shown above correct?
A
B
C

Q16. How long ago did the animal exposure occur?

Q16. How long ago did the animal exposure occur?
A
B
C
D
E
F
G
H

Q17. Which description best fits the animal or setting?

Q17. Which description best fits the animal or setting?
A
B
C
D
E
F
G
H

Q18. Before this exposure, had you previously completed a recognised course of rabies vaccination?

Q18. Before this exposure, had you previously completed a recognised course of rabies vaccination?
A
B
C
D
E

Q19. After the exposure, was the affected area washed with soap or detergent and plenty of water?

Q19. After the exposure, was the affected area washed with soap or detergent and plenty of water?
A
B
C
D
E
F

Section 4. Your use of BiteHelp

Q20. At what stage did you first use BiteHelp?

Q20. At what stage did you first use BiteHelp?
A
B
C
D
E
F
G

Q21. Before using BiteHelp, what were you planning to do?

Q21. Before using BiteHelp, what were you planning to do?
A
B
C
D
E
F

Q22. After using BiteHelp, what were you planning to do?

Q22. After using BiteHelp, what were you planning to do?
A
B
C
D
E
F

Q23. How confident were you that you could clearly explain the animal exposure to a health professional?

0
1
2
3
4
5
6
7
8
9
10
Before using BiteHelp
After using BiteHelp

Q24. Based on what you know now, which statements are correct?

True
False
Not sure
A potentially exposed wound should be washed with soap or detergent and plenty of water for at least 15 minutes.
A person should not wait for rabies symptoms before seeking professional assessment after a potentially risky exposure.
BiteHelp cannot determine whether rabies vaccine, rabies immunoglobulin, monoclonal antibodies, or other care are needed; a qualified professional must decide.

Q25. Which BiteHelp features did you use?

Q25. Which BiteHelp features did you use?

Q26. What did BiteHelp help you do today?

Q26. What did BiteHelp help you do today?

Q27. Without BiteHelp, how difficult would it have been to complete the actions you selected?

Q27. Without BiteHelp, how difficult would it have been to complete the actions you selected?
A
B
C
D
E
F

Q28. Did you show, play, or send the BiteHelp card to a health professional?

Q28. Did you show, play, or send the BiteHelp card to a health professional?
A
B
C
D

Section 5. Professional care and rabies prevention

Q29. At the time you completed this survey, had a qualified health professional assessed the animal exposure?

Q29. At the time you completed this survey, had a qualified health professional assessed the animal exposure?
A
B
C
D

Section 6. Safety and overall assessment

Q39. Did you experience any problem while using BiteHelp?

Q39. Did you experience any problem while using BiteHelp?
A
B
C

Q40. Overall, how useful was BiteHelp for this animal exposure?

Q40. Overall, how useful was BiteHelp for this animal exposure?

Q41. Is there anything important you would like to tell the research team?