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Navigation survey app

Which best describes your primary role as a traveler?

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How many hours per week do you spend actively navigating with a digital map or GPS app?

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B
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Which navigation apps do you currently use? (Select all that apply)

What vehicle do you most commonly navigate in?

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B
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F

When do you typically open your navigation app?

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B
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E

Rank what you look at most while navigating (1 = most frequent glance):

Use the up and down arrow keys to change the rank.
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How do you interact with the app while driving?

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Describe the last time your navigation app led to an unexpected situation — what happened?

Overall, how satisfied are you with your primary navigation app?

Rate your current app on each dimension (1 = Very poor, 5 = Excellent):

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Route accuracy
Real-time traffic quality
Voice instruction clarity
ETA prediction accuracy
Map readability while driving
Offline / low-signal performance

How often does your navigation app suggest a genuinely faster route than the one you already knew?

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B
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D
E

Rank these navigation frustrations from most to least annoying:

Use the up and down arrow keys to change the rank.
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Think of a moment when your navigation app made you feel stressed, confused, or unsafe. What exactly happened?

When your app reroutes you unexpectedly mid-drive, what is your first instinct?

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How often do you override your navigation app's suggestion and use your own judgment instead?

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B

Which of these "invisible" friction points affect your experience? (Select all that apply)

App doesn't know about road closures
Can't set nuanced route preferences
No parking guidance at destination
Doesn't account for my vehicle type
Poor low-connectivity performance
High battery drain
No memory of my preferred routes
Can't share live ETA easily
Voice alerts interrupt music or calls
UI too cluttered while driving."

What do you do?

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You leave for an important meeting with 40 minutes for a route that usually takes 30. Your nav app suddenly shows a reroute that adds 8 minutes but says it avoids a newly detected accident. You're already on the road and the new route is unfamiliar.

What do you do?

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You're navigating to a place you've never been in a new part of the city. You're 5 minutes away and the voice says "Turn right on MG Road." There are two roads that could be "MG Road" ahead and the map is hard to read at speed.

What happens next in your head, and what do you physically do?

You arrive at your destination but can't find parking. Your app says "You have arrived." Your actual problem is just beginning — you're circling a congested area, you're late, and you have no idea where to go.

What would an intelligent navigation system have done differently at this moment?

You're navigating in a low-signal area. Your app freezes or loses GPS lock for 60 seconds.

What do you do?

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C
D
E

Think about the last time you were late despite using navigation. What was the real reason and could the app have prevented it?

Complete this sentence: "I wish my navigation app could just ___________."

If a navigation app learned your preferences over time and proactively planned your trips, how would you feel?

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E

Would you pay for a premium navigation platform that is smarter and better than free alternatives?

A
B
C
D

When you arrive later than your app predicted, what do you typically think?

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What would a navigation app need to do consistently for you to call it "reliable"? Define what reliability means in this context.

In one sentence: what does your ideal navigation experience feel like?
Hint text: Not features. A feeling. What does it feel like to be perfectly navigated?

What is one thing about navigation apps that nobody talks about, but bothers you every single time you use one?