Page 1 of 2
NaskiCo Report an issue
Order number
*
Starts with #, in your confirmation email
Email used at checkout
*
Your name
*
What's the problem?
*
A
Damaged in transit
B
Print fault or misprint
C
Other fault (hole, seam, fabric)
D
Wrong item or size sent
E
Not as described
F
Parcel not received
G
Something else
Which item(s)?
*
Date it arrived
Have you worn or washed it?
A
Not worn
B
Worn, not washed
C
Washed
Tell us what happened
*
Note photo: your item next to a handwritten note with your order number and today's date
Click to choose a file or drag here
Size limit: 10 MB
Whole item, front and back
Click to choose a file or drag here
Size limit: 10 MB
Close-ups of the fault
Click to choose a file or drag here
Size limit: 10 MB
Inside neck label
Click to choose a file or drag here
Size limit: 10 MB
Shipping label or satchel (optional)
Click to choose a file or drag here
Size limit: 10 MB
Short video (optional)
If it's too big, email it to claims@naskico.com
Click to choose a file or drag here
Size limit: 10 MB
I can't take photos, please arrange a return for inspection (optional)
I can't take photos, please arrange a return for inspection
What would you like?
*
A
Refund
B
Replacement (same item and size)
C
Not sure, advise me
Not received: what have you checked?
Tracking link
Letterbox
Parcel locker or front desk
Neighbours
Household members
Declaration
*
The information and photos I've sent are true, unedited and of my order.
We use your photos only to assess this claim and keep them with the claim record for payment disputes. See our Privacy Policy.
Submit