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Zendesk Efficiency Score
How effectively does your team automate repetitive customer requests?
*
A
1 — Not at all
B
2 — Very limited
C
3 — Basic
D
4 — Advanced
E
5 — Fully optimized
How well are automation rules designed based on real ticket patterns?
*
A
1 - Not at all
B
2 - Very limited
C
3 - Basic
D
4 - Advanced
E
5 - Fully optimized
How structured is your ticket routing and prioritization?
*
A
1 - Not at all
B
2 - Very limited
C
3 - Basic
D
4 - Advanced
E
5 - Fully optimized
How often do agents switch between systems to complete a request?
*
A
1 - Very frequently (multiple times per ticket)
B
2 - Often
C
3 - Sometimes
D
4- Rarely
E
5 - Almost never
How effectively do you use data to improve support operations?
*
A
1 - Not at all
B
2 - Very limited
C
3 - Basic
D
4 - Advanced
E
5 - Fully optimized
How well is Zendesk integrated with your other systems?
*
A
1 - Not at all
B
2 - Very limited
C
3 - Basic
D
4 - Advanced
E
5 - Fully optimized
How confident are you that your setup minimizes unnecessary workload?
*
A
1 - Not at all
B
2 - Very limited
C
3 - Basic
D
4 - Advanced
E
5 - Fully optimized
How effectively is AI used to reduce repetitive workload in your customer support operations?
*
A
1 - Not used at all
B
2 - Very limited usage
C
3 - Used in basic scenarios
D
4 - Used in multiple workflows
E
5- Fully integrated and optimized
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