Page 1 of 1

Zendesk Efficiency Score

How effectively does your team automate repetitive customer requests?

*

How effectively does your team automate repetitive customer requests?

A

1 — Not at all

B

2 — Very limited

C

3 — Basic

D

4 — Advanced

E

5 — Fully optimized

How well are automation rules designed based on real ticket patterns?

*

How well are automation rules designed based on real ticket patterns?

A

1 - Not at all

B

2 - Very limited

C

3 - Basic

D

4 - Advanced

E

5 - Fully optimized

How structured is your ticket routing and prioritization?

*

How structured is your ticket routing and prioritization?

A

1 - Not at all

B

2 - Very limited

C

3 - Basic

D

4 - Advanced

E

5 - Fully optimized

How often do agents switch between systems to complete a request?

*

How often do agents switch between systems to complete a request?

A

1 - Very frequently (multiple times per ticket)

B

2 - Often

C

3 - Sometimes

D

4- Rarely

E

5 - Almost never

How effectively do you use data to improve support operations?

*

How effectively do you use data to improve support operations?

A

1 - Not at all

B

2 - Very limited

C

3 - Basic

D

4 - Advanced

E

5 - Fully optimized

How well is Zendesk integrated with your other systems?

*

How well is Zendesk integrated with your other systems?

A

1 - Not at all

B

2 - Very limited

C

3 - Basic

D

4 - Advanced

E

5 - Fully optimized

How confident are you that your setup minimizes unnecessary workload?

*

How confident are you that your setup minimizes unnecessary workload?

A

1 - Not at all

B

2 - Very limited

C

3 - Basic

D

4 - Advanced

E

5 - Fully optimized

How effectively is AI used to reduce repetitive workload in your customer support operations?

*

How effectively is AI used to reduce repetitive workload in your customer support operations?

A

1 - Not used at all

B

2 - Very limited usage

C

3 - Used in basic scenarios

D

4 - Used in multiple workflows

E

5- Fully integrated and optimized