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VetFlowGuard — Workflow Leak Audit
Answer these questions as honestly as possible. The more specific you are, the more useful your audit report will be. No call is required.
1. What is your clinic name?
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2. What city and state is your clinic in?
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3. How many veterinarians work at your practice?
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3. How many veterinarians work at your practice?
A
1
B
2–3
C
4–6
D
7+
4. How would you describe your practice?
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4. How would you describe your practice?
A
Solo practice
B
Small independent group
C
Multi-location independent
D
Other
5. What is your primary practice management software?
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5. What is your primary practice management software?
A
Avimark
B
Cornerstone
C
ezyVet
D
Covetrus Pulse
E
ImproMed
F
Shepherd
G
DaySmart
H
Other
I
None
6. What online booking software do you use, if any?
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6. What online booking software do you use, if any?
A
None — we book by phone only
B
Calendly or similar
C
Built into our PMS
D
Vetster or other marketplace
E
Other
7. What happens when a client calls after your front desk closes?
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7. What happens when a client calls after your front desk closes?
A
Goes to voicemail
B
Answering service picks up
C
Auto-text response
D
Nothing — it just rings
E
Other
8. How quickly are voicemails typically called back?
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8. How quickly are voicemails typically called back?
A
Same day
B
Next morning
C
Within 24 hours
D
Longer than 24 hours
E
No consistent process
9. On an average day, how many calls does your front desk miss or put on hold?
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9. On an average day, how many calls does your front desk miss or put on hold?
A
0–2
B
3–5
C
6–10
D
More than 10
E
I don’t know
10. Do you have any system to capture after-hours appointment requests?
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10. Do you have any system to capture after-hours appointment requests?
A
Yes, clients can book online anytime
B
Yes, we have a form or email
C
No — requests wait until we open
D
Other
11. What type of appointment reminders do you currently send?
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11. What type of appointment reminders do you currently send?
Automated text
Automated email
Manual phone call
No reminders
Other
12. When do you send reminders?
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12. When do you send reminders?
1 week before
48 hours before
24 hours before
Day-of
No set schedule
13. What is your estimated no-show or late-cancel rate per week?
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13. What is your estimated no-show or late-cancel rate per week?
A
0–1
B
2–3
C
4–6
D
More than 6
E
I don’t track this
14. When an appointment is cancelled, what happens to that slot?
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14. When an appointment is cancelled, what happens to that slot?
A
A team member calls the waitlist
B
We post it manually
C
It stays empty
D
We have no waitlist system
E
Other
15. How would you describe your front desk workload?
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15. How would you describe your front desk workload?
A
Manageable
B
Stretched
C
Overwhelmed
D
Critical
16. What is your front desk’s biggest recurring frustration?
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Do you have a documented protocol for urgent symptoms reported outside business hours?
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Do you have a documented protocol for urgent symptoms reported outside business hours?
A
Yes — there is a clear escalation path
B
Somewhat — depends on who picks up the message
C
No — urgent messages go to the same voicemail
D
Other
18. What is your average appointment value?
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18. What is your average appointment value?
A
Under $100
B
$100–$200
C
$200–$350
D
$350+
E
I don’t know
What is the single biggest operational problem you want solved in the next 90 days?
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20. Have you tried to fix any of these issues before? What happened?
21. Your name and best email address for receiving your audit report.
Name
*
*
Submit