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Sera AI Survey
Name
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About You and Your Store
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1. How do you currently handle customer questions before purchase?
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2. What’s the most common reason customers don’t complete checkout on your store?
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3. How fast are you usually able to reply to customers, and does that impact your sales?
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4. What tools or platforms do you use for customer communication (email, SMS, chatbots,
virtual assistants, etc.)? What frustrates you most about those tools?
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5. If you could fix one thing about your customer communication, what would it be?
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6. Where do you usually discover or buy new Shopify apps or tools for your store?
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7. When was the last time someone abandoned their cart, and do you know why? If not,
how helpful would it be to have that information? How come?
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8. What part of managing customer messages or support takes you the most time or feels
the most frustrating?
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9. How do you currently make sure customers get help after they buy, like for refunds or
Shipping questions?
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10. How much time do you or your team spend each week replying to messages or support
questions?
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Submit
