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Your Beauty Booking Experience

We're building FairPlay, a new approach to booking independent beauty services.

We'd like to understand what booking is actually like from the customer's side, including what works, what doesn't and what feels fair.

This takes around 4 minutes. There are no right or wrong answers.

SECTION 1 - About you & your booking habits

1. What is your age range?

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2. Where are you based?

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3. Which independent beauty services have you booked in the last 6 months? (select all that apply)

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4. How often do you book an independent beauty service?

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5. How do you usually find or book independent beauty providers? (select all that apply)

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SECTION 2 - What you've experienced

6. Thinking about your experiences booking independent beauty services, which of these have you experienced? (select all that apply)

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7. If you had to pick, which of these has been the most frustrating for you? (select one)

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8. Have you ever felt that a booking policy was unfair to you?

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SECTION 3 - Before you book

9. When booking an independent beauty service, how confident are you that you understand what will happen if something goes wrong?

Not confident at allVery Confident

10. Which information do you most want to know BEFORE paying a deposit? (select up to 5)

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SECTION 4 - Testing the idea

11. Imagine a booking service where provider booking terms were clearly explained before you paid, and certain basic rules applied fairly to both you and the provider.

How appealing would that be?
Not appealing at allVery appealing

SECTION 5 - Stay involved

12.👋 One more thing! Would you be interesting in being among the first people to try FairPlay when it launches?

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@fairplaybooking