Site Induction Training (New Sites, New Site Cleaners)
If you understand the policy of each of the items below, please answer yes. If you DO NOT understand the policy or require further information on a particular item please respond with "no" or write a brief comment under "other"
A reminder that you have access to all NCC Policy and Procedures, SDS sheets and SWMS which can be found on the QR code sheet provided by Operations Manager (Password: NCCcleaner):(If you cannot find a particular SDS sheet or SWMS - please notify us via email immediately: operations@northerncontract.com)
This form is mandatory for Operations Manager of Northern Contract Cleaning. Please read each section carefully and ensure that all information provided is accurate.
Site Address (where the meeting was conducted)
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Who is your NCC Operations Manager to conduct the new site induction?
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Explanation of Client Specification
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- Issue client specification and communication book
- Identification of any ‘Skills Gap’:
- Training completed if required:
I understand and was provided training, explanation and information regarding "Explanation of Client Specification"
- Identify fire extinguisher locations:
- In the event of Fire or Building Collapse, immediately
- leave the building and contact ‘000’ and the Operations Manager.
I understand and was provided training, explanation and information regarding the "identify of fire exits"
Review Environmental Management
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- Explain environmental management policy
- Identify storm water drains
- Understand site waste disposal arrangements
- Identify recycling opportunities
- Explain spillage / environmental accident procedure
I understand and was provided training, explanation and information regarding "Environmental Management"
- Identify any risks
- Minimise all possible risks
- Discuss Safe Work Method Statements and issue
I understand and was provided training, explanation and information regarding "Risk Assessment"
Identify/Review Security Procedures/Document where Required
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- Entry procedure
- Exit procedure
- Parking location
- Personal safety
- Security telephone No
- Identified telephone locations
- Identified light-switch locations and any other service issues and develop action plan if required
I understand and was provided training, explanation and information regarding the "Identify and review of security procedures"
Northern Contract Cleaning is committed to providing a drug and alcohol free workplace.
1. Employees and Cleaners shall not possess, consume or be under the effects of alcohol or drugs whilst at work.
2. Disciplinary action will be taken if a breach of this policy occurs.
I understand and was provided explanation and information regarding NCC's "Alcohol & Drug Policy"
All Northern Contract Cleaning sites must be smoke and vape free
I understand and was provided explanation and information regarding NCC's "Smoking and Vaping Policy"
Always use the correct technique for lifting and carrying:
Guidelines to follow are:
1. Do not attempt to lift or carry anything outside your capacity.
2. Check that there are no slippery or uneven surfaces.
3. Stand as close to the load as possible.
4. Get a firm grip and use the palms of your hands not just your fingers.
5. Bend your knees and keep your back straight.
6. Use your legs not your back to lift the load.
7. Keep the load close to your body.
8. When turning, turn your whole body and move your feet, do not twist.
I understand and was provided training, explanation and information regarding "Manual Handling"
Safety Procedures for Needles/Syringes
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Always use correct tongs for removing rubbish from public areas and bins
Sharps to be put into clearly marked sharps disposal containers
Containers to be placed close to the sharp to minimise handling
Containers to be sealed for disposal by waste company
In the event of a needle stick injury:
1. Squeeze blood from wound, clean.
2. Immediately go to your doctor, or nearest hospital, take the syringe in a sealed container.
I understand and was provided training, explanation and information regarding the "Safety Procedures for Needles/Syringes"
Accident/Incident and Hazard Reporting
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Hazardous conditions cause accidents, which could result in injury or property damage.
If you notice any hazardous conditions:
1. Report it to the Operations Manager immediately.
2. Take the necessary action to deal with the hazard in conjunction with the Operations Manager.
3. In the event of an accident / incident inform the operations manager immediately and complete the incident / accident near miss form. Issue a copy of this form.
4. In the event of a serious injury that causes a lost time injury follow the company injury management framework system.
I understand and was provided training, explanation and information regarding "Accident / Incident and Hazard Reporting"
Identify Chemicals to be Used and Specification
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1. Explain dosage/mixture
2. Explain safe working practices and ‘First Aid’
I understand and was provided training, explanation and information regarding "Identifying chemicals to be used and specification"
Safety Data Sheets (SDS)
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Safety Data Sheets (SDS) are prepared by the manufacturers of chemicals. No product should be used in the workplace without first obtaining a copy of the SDS.
1. Read & follow the safe use & disposal methods
2. Understand precautions and health effects
3. Understand the first aid requirements
4. Only chemicals approved by Northern Contract Cleaning to be used
5. Ensure a set of SDS are kept with all chemicals either on or off site and they are current
Ensure a set of SDS are kept with all chemicals either on or off site and that they are current.
I understand and was provided training, explanation and information regarding how to read/interpret "Safety Data Sheet (SDS)"
Chemical & Hazardous Chemical Register
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Each site is provided a list of chemicals used on NCC sites that are approved, occasionally there may be additional chemicals you use please list them below in the spaces provided and ensure you have SDS for them.
Kindly list the cleaning products used onsite
I understand and was provided training, explanation and information regarding the "Chemical & Hazardous Chemical Register"
1. Electrical equipment and wiring must at all times be assumed to be live and therefore dangerous.
2. Before using electrical leads, tools or appliances inspect for damage. Repairs are only to be completed by certified professionals.
3. All electrical equipment to be checked and tagged every 6 months, and a record of this maintained, in addition notify the NCC office that this has been completed.
I understand and was provided training, explanation and information regarding "Electrical Equipment"
Reporting of Unsafe Practices/Behaviours or Unsafe Use of Equipment
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If you see any condition, practice or method of working which appears to be dangerous, report it to your Operations Manager or Customer Service Manager immediately. Complete an "Accident Investigation Report & Form" or form or an "OFI and NCR Form"
I understand and was provided explanation and information regarding "Reporting of Unsafe Practices/Behaviours or Unsafe Equipment"
Defective Machinery or Tools
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If any tool, machinery or other piece of equipment is in unsafe working order:
1. Do not use it until it has been repaired.
2. Report it to your Operations Manager immediately.
3. Only a certified technician can repair the equipment.
I understand and was provided explanation and information regarding "Defective Machinery or Tools"
Warning and Danger Signs
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1. Take time to read advice given on warning/danger signs.
2. Display safety signs when wet mopping to protect the general public.
3. You must obey any warning or danger sign. It is displayed to protect you from recognised risks.
I understand and was provided training, explanation and information regarding "Warning and Danger Signs"
First Aid Kits are generally provided and maintained at all sites.
1. Make yourself aware of the location
2. Carry a backup kit
I understand and was provided training, explanation and information regarding "First Aid"
You must always wear eye protection when:
1. There is danger of flying articles.
2. Spatter of hazardous liquids or chemicals exists.
3. It is required by a procedure as directed by a supervisor.
I understand and was provided training, explanation and information regarding "Eye Protection".
Any loss of hearing caused by excessive noise is permanent.
1. Comply with all Hearing Protection signs.
2. All working near noisy equipment shall wear hearing protection.
As a general guide, if you have to raise your voice to be heard by someone less than one metre away, you should be wearing protective equipment.
I understand and was provided training, explanation and information regarding "Hearing Protection".
Protective/Safety Clothing
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Northern Contract Cleaning Uniforms to always be worn on site.
Additional protective clothing to be worn if required by SDS or if directed by the Operations Manager.
I understand and was provided explanation and information regarding "Protective/Safety Clothing".
Ladders and steps are not to be used.
If used for private or home use, then follow the safety procedures.
I understand and was provided training, explanation and information regarding "Ladders".
Good housekeeping practices shall be observed in all areas:
1. Keep work areas, aisles, passageways, stairs, escape routes, footpaths, access to fire extinguishers, etc…, free of tools, rubbish and equipment.
2. Keep work areas clean and tidy.
3. Keep sinks in cleaner’s cupboard clean – every day!
4. Only chemicals approved by Northern Contract Cleaning to be used.
I understand and was provided training, explanation and information regarding "Housekeeping".
Security of Cleaners and Clinet's Premises
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It is Northern Contract Cleaning’s duty of care to provide a safe working environment. This includes the safety and protection of cleaners working on sites by themselves.
Personal attacks have occurred within the cleaning industry and we wish to minimise this risk.
1. Do not enter the site if there is any danger due to People at the entry, or the door / window is broken, or if the alarm is ringing
2. Enter and close the door before switching the alarm off.
3. Be cautious if the alarm is not set.
4. Do not leave doors or windows open when cleaning.
5. Do not open the door to anyone unless cleared with the Operations Manager – if they do not have a key then they do not have any right to enter.
6. Set the alarm before opening the door to leave.
7. Always have a mobile phone with you when cleaning on site, and store your Operations Managers number and the emergency services number (112).
8. If there is more than one cleaner on site, work in pairs in the same area.
I understand and was provided training, explanation and information regarding "Security of cleaners and client’s premises".
Northern Contract Cleaning Policies
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Employee is aware of and able to access copies (electronic link provided) of all the Northern Contract Integrated Management System (IMS) policy and procedures at any time.
Safe Work Method Statements (SWMS)
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I have also been provided electronic links and understand the following SWMS
Any incident or injury must be reported to the Operations Manager or Site Supervisor (if any) immediately, once you or the injured person is safe. You must also fill in the incident report form provided in the QR code link
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Site Induction Training Acknowledgement
I confirm that I have followed and understood the New Site Induction Training Program
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If in doubt, I will ask my operations manager
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I acknowledge that the above response are correct
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