The ICE-CCC Mini-Score — How Exposed Is Your Operation?

Six questions. Two minutes. One honest number.
The ICE-CCC Scorecard measures how an operation actually runs — information, communication, effort, collaboration, compliance, capability — from the answers of the person who runs it. This free mini-score uses one question per pillar. The full Scorecard (32 questions) produces the complete report: your score dashboard, red flags, compliance exposure inventory, and first three fixes.
Answer for what actually happens, not what the handbook says.

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First name

INFORMATION 360

If you asked three managers how the business did last week, you'd get:

Three different answers, or shrugs

Answers after someone digs through files

The same answer, but it takes a day to assemble

The same answer from one report everyone trusts

The same answer, live, from a dashboard anyone can open

COMMUNICATION CIRCLE

After a placement starts, the candidate/employee hears from you:

Never, unless something's wrong

If they reach out first

Occasionally, when someone remembers

On a schedule someone runs manually

Automatically, on a set cadence (e.g., every 2 weeks for the first 90 days), tracked to completion

ECONOMY OF EFFORT

Payroll runs:

Hand-built by one person, start to finish

Mostly manual, some system help, one person

System-generated, heavily hand-checked

Automated for the standard case, humans review exceptions

Automated end-to-end with exception review and a trained backup

COLLABORATION

A problem that spans departments (a client billing dispute touching sales, payroll, and compliance) is owned:

By nobody — it circulates

By whoever got the call

By a manager, once escalated

By a named owner from the start, by rule

By a named owner with authority across departments and a deadline

COMPLIANCE

I-9 completion and storage:

Paper forms in files; no verification routine

Mostly paper, checked when someone remembers

Electronic, but records and reverification are inconsistent

Electronic, timely, with a documented process

Electronic with an audit trail, reverification tracked, self-audited on a schedule

CAPABILITY

Your most critical back-office person quits Monday. What breaks?

Payroll, and probably more

A core function stops

A core function degrades for weeks

A trained backup steps in with a rough first week

Honestly, very little — knowledge is documented and shared