Client Success Manager - MYA

MYA runs the entire marketing engine for design-build firms, remodelers and home improvement contractors across the US: ads, funnel, CRM, content, website. Clients sign a three month term and then they either renew or they walk. The Client Success Manager is the reason they renew.

Read the role description before you fill this in. Every answer is read by a human.

I wrote every answer in this form myself. No AI anywhere.

Where do you live, and what timezone are you in?

Where did you see this?

Skool or another community

Describe the most relevant client success role you have held. Company, how many clients you personally owned, whether you inherited the function or built it, and how long you were in the seat.

What was the retention or renewal rate when you arrived, and what was it when you left? If you do not know the numbers, say so, and explain why you did not have them.

How many clients have you personally owned as their main point of contact?

Never owned clients directly

Which of these have you actually done? Tick only what is true.

Run a client onboarding call and set their 90-day plan

Run recurring strategy or delivery calls on a fixed cadence

Owned a renewal conversation and closed the renewal

Saved a client who told you they were cancelling

Sold an upsell or an extension to an existing client

Collected written or video testimonials from clients

Worked daily inside a CRM (GoHighLevel, HubSpot, Salesforce)

Ran a project board for client delivery (ClickUp, Asana, Monday)

Read Meta or Google ad performance and explained it to a non-marketer

Held an internal delivery team to a deadline

Have you worked with contractors, remodelers, design-build firms or home services businesses? If yes, where and in what capacity?

SCENARIOS. Answer these as you would actually respond, not how you think we want you to respond. We can tell the difference.

A client has not replied in 12 days. Their ads are live and spending, and they are two weeks late on the deliverable they owe you. Walk us through exactly what you do, in order.

On a call, a client says: 'I don't think this is working, I'm thinking of cancelling.' Write out the first three things you say. Actual words, not a description of your approach.

It is day 45. Six of your fifteen clients are behind on their milestones and you cannot fix all six this week. How do you decide who gets your time, and what happens to the other three?

A client is genuinely getting leads, but they are not calling them back and then they blame the ads. What do you do?

HOW YOU ACTUALLY WORK

How do you keep track of fifteen clients at different stages without dropping one? Describe your real system, not the ideal one.

Out of the last 10 clients you were responsible for, how many stayed or renewed?

I have not owned renewals

Tick any that are honestly true of you:

I need a playbook handed to me before I can execute.

I am more comfortable keeping clients happy than holding them accountable.

I avoid difficult conversations until they become urgent.

I have never been measured on a retention or renewal number.

I have never worked US hours from where I live.

None of these apply.

What is the one gap in your experience that makes this role a stretch for you, and how do you plan to close it? We expect an honest answer. Candidates who claim no gaps do not advance.

What does your first 30 days look like if you get this seat? Be specific.

VIDEO. Record no more than 3 minutes. Camera on. No script, no AI, no teleprompter. Cover two things only: who you are and what you have built, and the hardest client situation you have ever handled and how it ended.

Loom, Zoom, unlisted YouTube, Drive or Dropbox are all fine. Do not send a link that makes us request access. If we click it and hit a permission wall, your application is closed.

Client Success Manager - MYA

Full name

Email

Where do you live, and what timezone are you in?

Phone or WhatsApp

LinkedIn or CV link