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Apply — Customer Support Specialist for US E-commerce Brands

Applying to Vecino Talent is always free. Complete every question in English — incomplete applications are not reviewed. We reply to every complete application within 5 business days.

Section 1 — Contact

Full Name

Email

WhatsApp number, with country code

Country of residence

How did you hear about this role?

Section 2 — Requirements screen

Do you have a university degree or equivalent professional experience?

Yes

Years of customer service experience

Which tools have you used?

Shopify

Gorgias

Zendesk

Amazon Seller Central

Freshdesk

None of these

Other

Can you work US business hours (e.g. 9am-5pm US Central)?

yes

Describe your internet speed and your backup plan for power/internet outages

Monthly salary expectation in USD

Section 3 - The application itself

Upload your CV in English (PDF only)

Size limit: 10 MB

Written English test - A customer writes: "I ordered 10 days ago and my package still hasn't arrived. This is ridiculous. I want a refund NOW."

Video introduction - Record a 2-minute video in English (Loom, or your phone uploaded to Google Drive with link sharing on): who you are, your experience, and why you want to work with US brands. Paste the link here. Check that the link opens in an incognito window before submitting.