Learning & Development Specialist

Job Summary:

Permanent employee, Full-time, Remote, PST Shift

We are seeking a detail-oriented Learning & Development Specialist I to support the delivery and administration of employee training programs. This role will assist with training coordination, content development, LMS administration, workshop facilitation, knowledge management, and performance tracking.

The ideal candidate has experience in a call center training environment, strong communication and organizational skills, and a passion for supporting employee learning and development.

WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form.

First Name:

Last Name:

Nickname

Birthday:

Expected Salary Monthly (in PHP):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

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Work Sample Link:

Learning and Development Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

Yes

Experience in a Call Center Training Environment

Yes

Experience in Supporting or Delivering Employee Training and Learning Programs

Yes

What types of training programs and employee groups have you supported?

Tell us about a training program or SOP refresher session you developed or facilitated. How did you determine what needed to be covered and whether the training was effective?

Experience with Adult Learning Principles

Yes

Experience with Instructional Design Principles

Yes

Experience with Organizational Psychology

Yes

What training and performance metrics have you tracked to measure training effectiveness, and how have you used the results to improve future training?

Experience with Learning Management Systems (LMS)

Yes

Experience in Kustomer CRM

Yes

Experience in Kahoot!

Yes

What other e-learning development tools do you have experience with?

Proficiency in Google Workspace

Beginner

Intermediate

Advanced

Expert

Which AI tools do you have experience using?

ChatGPT

Microsoft Copilot

DALL·E

Claude

Perplexity AI

Canva AI (Magic Studio)

Google Gemini

Midjourney

GitHub Copilot

Other

To what extent do you use AI tools in your day-to-day work?

English Proficiency Level (CEFR)

A1 – Beginner

B1 – Intermediate

C1 – Advanced

A2 – Elementary

B2 – Upper Intermediate

C2 – Proficient

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

Can speak Spanish

Yes

Available to Work Full Time:

Yes

Available to Work Part-Time:

Yes

Available to Work Pacific Standard Time (PST) hours

Yes

Are you comfortable with time-tracking software being used during work hours?

Yes