Are businesses fixing the problems that actually matter?Jaime Hill is conducting independent research into the connections between ecommerce growth, operational capability, customer experience and leadership decisions. We want to understand where things work well, where friction emerges and how organisations decide what to improve.
This survey is for adults currently working within a UK ecommerce or omnichannel business, including contractors embedded in one organisation. It takes approximately 7–9 minutes. Participation is voluntary. You may skip the optional written questions and leave before submitting.
We do not ask for your name, employer name or email address. Responses are intended to be analysed in aggregate; please do not include identifying or confidential information in written responses. Short extracts may be used in the report only after review for identification risk.
By selecting Next, you confirm you are 18 or over and agree to participate in this voluntary survey.