We will acknowledge your complaint within 3 working days and send you a written response within 28 calendar days. If we need longer we will tell you before that deadline, explain why, and give you a revised date.
We use what you tell us here to investigate and respond to your complaint. This form is hosted by Tally, who process your answers on our behalf, and your complaint is then handled in our support system. See our Privacy Policy for how we handle your data and the rights you have over it.