FastLane Relocation, LLC ("FastLane Relocations", "we", "us" or "our")
Effective date: September 29, 2026
1. Who we are FastLane Relocations is a moving labor company based in Wilmington, North Carolina. We help customers load and unload trucks and containers, move and rearrange furniture, assemble and disassemble furniture, pack and unpack, and move heavy items. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.
This policy applies when you request a quote or book a service through our online quote form, contact us by phone, text message, WhatsApp or email, message us on social media or review platforms, or receive our services at your home or business.
2. Information we collect Information you give us • Contact details: your name, phone number and email address.
• Job details: pick-up and drop-off addresses and ZIP codes, the service you need, the size of your move, stairs and access information, truck or container details, preferred date and arrival time, furniture and heavy items, and any notes you add.
• Photos or videos you choose to upload so we can estimate the job.
• Your preferences: how you want us to contact you, your preferred language and how you heard about us.
• Your answers to our satisfaction surveys and any messages you send us.
Information we create while providing the service • Quotes, bookings, work orders and job notes, including start and end times.
• Photos of furniture, floors and walls taken before and after the job to document their condition.
• Payment records, such as the amount paid, the date and the payment method (cash or Zelle). We do not collect or store credit card or bank account numbers.
Information collected automatically When you use our online quote form or visit our pages, the providers that host them may automatically collect technical information such as your IP address, browser type, device type and the pages you visit. If we add links with tracking codes (for example, to know whether you found us on Instagram or Facebook), we record that source together with your request.
3. How we use your information • To calculate and send your estimate and final quote.
• To schedule, confirm and remind you about your appointment.
• To prepare a work order so our crew arrives on time with the right equipment.
• To perform the service, collect payment and send you a receipt.
• To respond to your questions, requests and complaints, including damage claims.
• To ask for your feedback after the job.
• To send you offers or updates, only if you agree to receive them.
• To improve our services and understand which channels bring us customers.
• To comply with legal, tax and accounting obligations.
4. Text messages (SMS) and WhatsApp If you give us your phone number and agree to be contacted, we may send you text or WhatsApp messages about your quote, booking, arrival time, payment and follow-up. Message frequency varies depending on your request. Message and data rates may apply.
• You can stop receiving text messages at any time by replying STOP. Reply HELP for help, or contact us using the details at the end of this policy.
• Agreeing to receive messages is not a condition of buying any of our services.
• We will only send you promotional messages if you have separately agreed to receive them.
• Mobile carriers are not responsible for delayed or undelivered messages.
5. How we share your information We do not sell or rent your personal information. We share it only as described below:
• Our crew: the team members assigned to your job receive the information they need to do it, such as your name, phone number, addresses, access details and job notes.
• Service providers: companies that help us run the business, such as our online form provider, email and file storage provider, phone and messaging provider, and bank or payment app. They may use your information only to provide their services to us.
• Partner movers: if you ask for a service we do not provide (for example, a full move with a truck), we may refer your request to a licensed moving company, only with your permission.
• Legal reasons: when required by law, a court order or a government authority, or to protect our rights, our customers or our team.
• Business changes: if our business is merged, sold or transferred, your information may be transferred as part of that transaction, subject to this policy.
Mobile information: we will not share your mobile phone number or text message consent with third parties or affiliates for their marketing or promotional purposes. Text message opt-in data and consent are excluded from all the sharing categories above.
6. Photos taken during the job We take photos before and after the job to document the condition of your belongings and property. We use them to handle any damage claim. We will only use photos of your job on our website or social media with your permission, and we will not show your address, your face or personal items that could identify you.
7. How long we keep your information • Quote requests that do not become a job: up to 12 months.
• Job records, work orders, photos and payment records: for as long as needed for tax, accounting and legal purposes, generally up to 7 years.
• Marketing preferences: until you ask us to stop contacting you.
After those periods we delete or anonymize the information.
8. How we protect your information We use reasonable administrative, technical and physical safeguards to protect your information, such as password-protected business accounts, access limited to the people who need it, and secure providers. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
If a security breach affects your personal information, we will notify you and, when required, the North Carolina Attorney General, as required by North Carolina law (N.C. Gen. Stat. § 75-65).
9. Where your information is processed Our team and our service providers may store and access your information from locations outside North Carolina and outside the United States. Wherever it is processed, we protect it as described in this policy.
10. Your choices • Ask us for a copy of the personal information we have about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information, unless we need to keep it for legal, tax or accounting reasons or to resolve a dispute.
• Stop receiving promotional messages at any time.
To make a request, contact us using the details below. We will respond within 30 days.
11. Children Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, please contact us and we will delete it.
12. Changes to this policy We may update this policy from time to time. We will post the new version with a new effective date. If the changes are significant, we will let you know through our website, form or messages.
13. Contact us FastLane Relocation, LLC
Wilmington, North Carolina
Email: contact@fastlanerelocations.com