As the Senior Manager of Customer Success, you will be responsible for shaping and executing the post-sale experience for our growing portfolio of enterprise clients. You will lead a high-impact team, drive strategy across onboarding, adoption, retention, and expansion, and ensure that customer value and advocacy are at the center of everything we do. This role is critical to our growth and requires someone who is equal parts strategic thinker, empathetic leader, and operationally excellent.
You will work cross-functionally with Sales, Product, and Engineering to elevate the voice of the customer and ensure we’re delivering exceptional service and outcomes. This is a rare opportunity to build and scale customer success from the ground up in a fast-paced, AI-driven startup.
