Customer Success
We are founder-led and at our size that means you're in the room with them, on the calls, in the decisions, shaping the product and the pitch. As one of our first 50 employees, you'll play a crucial role in building on our culture rather than inheriting one. We argue to learn, not to be right. We ship fast, because working beats perfect. When we lose, we learn from it; when we win, we win together.
Your title is where you start, not where you stay, and there's room to grow into the work you're drawn to. Our team is 50/50 men and women with over 12 languages spoken.
If that sounds like your kind of team, we'd love to meet you.
As a Customer Success Specialist, you will be responsible for executing the post-sale experience for our growing portfolio of enterprise clients. You will drive execution across onboarding, adoption, retention, and expansion—including running lean project structures across deployment cycles—ensuring that customer value and advocacy are at the center of everything we do. This role is critical to our growth and requires someone who is equal parts empathetic advocate and operationally excellent, with strong analytical instincts.
You will work cross-functionally with Sales, Product, and Engineering to elevate the voice of the customer and ensure we’re delivering exceptional service and outcomes. This is a rare opportunity to help grow and shape customer success at a fast-paced, AI-driven startup.
Location: LATAM, (Remote)
Employment Type: Full-time
Experience Level: Mid-Level
• Execute customer lifecycle strategies that drive engagement, satisfaction, and renewal.
• Monitor clear KPIs and health metrics to track account health and product adoption.
• Build trusted relationships with core accounts and operational stakeholders.
• Act as a strategic partner to Product and Engineering to surface insights that improve the customer experience.
• Own account-level escalations and serve as a dedicated customer advocate across the organization.
• Use AI tools to monitor customer health, personalize communication, and proactively identify upsell or risk signals.
• Empathetic relationship management paired with strong analytical thinking.
• Passion for delivering high-value customer experiences.
• Clear, proactive communication with both internal teams and external stakeholders.
• A sense of ownership, urgency, and bias for action.
• Entrepreneurial spirit and a growth mindset.
• 3–5 years of experience in Customer Success, Account Management, or Client Services.
• Experience working directly with enterprise customers and large-scale product rollouts.
• Experience running lean project structures across volatile environments, including data readiness, model training, and product deployment cycles.
• Proficiency in CS platforms like Gainsight, HubSpot, Salesforce, or similar.
• Demonstrated success in running client onboarding and operational processes.
• Strong professional presence and ability to communicate effectively at all operational levels.
• Demonstrate AI proficiency by integrating advanced tools (e.g., LLMs, automation agents, specialized GPTs) into your daily workflow to increase velocity.
• Ensure high-quality results by using AI to audit, refine, and stress-test your own output.
• Hit 10x productivity targets by automating repetitive tasks, allowing you to focus on high-signal, strategic problem-solving.
Link to portfolio (if applicable)
