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Customer Success

About Wisy

Wisy is transforming how global CPG and retail brands execute with the help of our powerful on-device AI agent. By delivering real-time insights at the shelf—even in low-connectivity environments—we’re enabling smarter, faster decisions where they matter most. Join our mission to scale customer value through cutting-edge AI that works in the real world.

About the role

Location: Remote (LATAM)
Employment Type: Full-time
Experience Level: Mid-Level

As a Customer Success Specialist, you will be responsible for executing the post-sale experience for our growing portfolio of enterprise clients. You will drive execution across onboarding, adoption, retention, and expansion—including running lean project structures across deployment cycles—ensuring that customer value and advocacy are at the center of everything we do. This role is critical to our growth and requires someone who is equal parts empathetic advocate and operationally excellent, with strong analytical instincts.

You will work cross-functionally with Sales, Product, and Engineering to elevate the voice of the customer and ensure we’re delivering exceptional service and outcomes. This is a rare opportunity to help grow and shape customer success at a fast-paced, AI-driven startup.

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