Page 1 of 2

💼 Customer Success Manager @ Lodging Gurus

Lodging Gurus is a short-term rental management company overseeing luxury vacation rental portfolios across the United States, Canada, Indonesia, & UK.

We help property owners increase profitability while delivering smooth, memorable stays for every guest. Our team manages the full guest experience, including reservations, communication, cleaners, vendors, maintenance, claims, and daily operations.

We’re looking for a dependable, detail-oriented individual who understands short-term rental operations, communicates clearly, follows processes, and takes ownership of their work. You should be comfortable working in a fast-paced hospitality environment and handling unexpected situations calmly and professionally.

Please complete this form carefully. Your responses will help us understand your experience, skills, communication style, and whether you’re the right fit for the Lodging Gurus team.

First and last name

Email address :

WhatsApp Number

Your resume/CV :

Size limit: 10 MB

Walk us through how you would hire a new cleaning vendor for a property entirely remotely - from finding them to first job. What's your process?

What does ECI and LCO mean in STR operations, and how do you typically handle them on a high-turnover day with multiple properties?

Linkedin Profile

Tech Stack -Tick All That Apply

OwnerRez - Expert Level (can configure listings, rates, rules, automations)

OwnerRez - Intermediate (can manage bookings and comms)

PriceLabs - Basic (can adjust rates, review recommendations)

Notion (project/SOP management)

RingCentral (phone/SMS communication)Microsoft Excel / Google Sheets (intermediate or above)

Slack (team communication, channels, threads)

💼 Customer Success Manager @ Lodging Gurus

Tech Stack -Tick All That Apply

What is your expected monthly salary requirement? Please provide the amount in PKR.