Path of Exile Player Experience Survey: Customer Support, Purchasing Decisions & Game Information

I'm a Digital Marketing Strategy student at Digital Media School (DMS), part of New Zealand Institute of Education (NZIE), conducting research into the experiences of Path of Exile players.

This survey explores how players experience customer support, how they find game-related information, and what factors influence their decisions to make in-game purchases.

Both positive and negative experiences are equally valuable. There are no right or wrong answers.

The survey takes approximately 4–6 minutes. Participation is voluntary and anonymous. You may skip optional questions or stop before submitting. Responses will be analysed in aggregate for an educational assessment.

Please do not include personally identifying information in written answers.

This survey is independent student research and is not affiliated with or endorsed by Grinding Gear Games.

SECTION 1 — PLAYER ELIGIBILITY AND BACKGROUND

Q1. Have you played Path of Exile 1 or Path of Exile 2?

Yes

Q2. Which Path of Exile game(s) have you played?

Path of Exile 1 only

Path of Exile 2 only

Both

Q3. Approximately how long have you been playing Path of Exile games?

Less than 3 months

3–12 months

1–3 years

More than 3 years

Q4. Which best describes your current involvement with Path of Exile?

SECTION 2 — CUSTOMER SUPPORT SCREENING

Q5. Have you ever contacted Grinding Gear Games customer support about Path of Exile?

Yes

I'm not sure