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Youth Behavioural Competencies Essential for Sustainable Employment in South Africa's Wholesale and Retail Sector

You are invited to participate in a research study investigating Youth Behavioural Competencies Essential for Sustainable Employment in South Africa's Wholesale and Retail Sector. Your participation is voluntary and anonymous. The survey should take approximately 10–15 minutes to complete.
Consent:
□ I have read and understood the information provided.
□ I voluntarily agree to participate in this study.
□ I understand that my responses will remain confidential.
□ I understand that I may withdraw at any stage before submitting my responses.

Do you consent to participate?

You are welcome to contact the student at the email or number below if you have any questions regarding the study:
Name of researcher: Zubeida Ismail
Telephone number of researcher: 0766928646
Email address of researcher: 26859922@mygibs.co.za
Thank You.

1. Do you currently work in the wholesale and retail sector?

1
2

2. What is your role within the organisation

A
B
C
D

3. Next you will be shown an employee behaviour and it's definition. Please rate the following behaviours in terms of importance using the following scale. Scale: 1 = Not Important, 2 = Slightly Important, 3 = Neutral, 4 = Important, 5 = Very Important

1 - Not important
2 - Slightly Important
3 - Neutral
4 - Important
5 - Very Important
Customer Service [Does the employee demonstrate a commitment to meeting the needs of customers and stakeholders in a professional, courteous, and efficient manner. Does the employee convey good customer service, positive relationships and enhance the reputation of the organisation]
Teamwork [Does the employee work collaboratively with others to achieve common goals and support colleagues when required. Does the employee convey effective teamwork cooperation, mutual respect, and improved organisational performance]
Work Ethic [Does the employee demonstrate commitment, dedication, and a willingness to perform duties diligently and professionally. Does the employee have a strong work ethic to consistently strive to achieve high-quality results and organisational goals? ]
Reliability [Does the employee consistently deliver work to the expected standard and can be depended upon to complete tasks on time. Can the employee contribute to a stable and trustworthy working environment]
Punctuality [How does the employee demonstrate the ability to consistently arrive at work, meetings, and scheduled activities on time. How does the employee respect the time of colleagues, customers, and stakeholders and contribute to operational efficiency]
Attendance [How does the employee maintain regular and reliable attendance in accordance with organisational policies and procedures. Does the employee maintain good attendance that supports team productivity?]
Accountability [Does the employee take ownership of responsibilities, actions, and outcomes, whether positive or negative. Does the employee demonstrate accountability by following through on commitments and accepting responsibility for their work]
Professionalism [Does the employee maintain a neat, appropriate, and professional appearance in accordance with policies and standards. Is the employee able to show a professional look during working hours]
Professional Communication [Does the employee communicate clearly, respectfully, and effectively with colleagues, customers, management, and stakeholders. Does the employee show professional communication that includes active listening, appropriate language, and timely responses]

4. Behavioural readiness refers to the attitudes, behaviours, and workplace conduct that enable an individual to function effectively in a professional environment. It includes attributes such as punctuality, accountability, communication skills, professionalism, adaptability, teamwork, and a willingness to learn and follow workplace expectations Please rate the following statements in terms of how much you agree or disagree with it. Scale: 1 = Strongly Disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly Agree

1 - Strongly Disagree
2 - Disagree
3 - Neutral
4 - Agree
5 - Strongly Agree
Youth applicants understand what employers expect from them in a retail workplace
Youth applicants understand the importance of punctuality
Youth applicants take responsibility for their actions and work tasks
Youth applicants reliably complete their assigned work
Youth applicants communicate professionally in the workplace
Youth applicants work effectively with others
Youth applicants provide good customer service
Youth applicants follow workplace rules and procedures?
Youth applicants understand how to behave professionally in the workplace
Youth applicants ready for entry-level retail work
Youth applicants had enough exposure to a real work environment before applying for jobs

5. The following statements examine the importance of workplace behaviours in hiring decisions for entry-level roles and explore how you feel behaviour affects employee performance and churn. Please rate the following statements in terms of how much you agree or disagree with it. Scale: 1 = Strongly Disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly Agree

1 - Strongly Disagree
2 - Disagree
3 - Neutral
4 - Agree
5 - Strongly Agree
Behavioural competencies significantly influence my hiring decisions.
Concerns about workplace behaviour make me hesitant to hire inexperienced youth.
Poor workplace behaviour contributes significantly to employee turnover
Behavioural readiness is more important than technical skills for success in entry-level retail roles.
There is a gap between workplace behavioural expectations and the preparedness of youth entering the workforce.

6. Rank the following behavioural competencies from 1 (Most Important) to 6 (Least Important) when hiring entry-level retail employees:

Use the up and down arrow keys to change the rank.
1
1
1
1
1
1