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Customer Success: Annual Report 2025- 2026

- Brought to you by BeyondCX

Your insights will help thousands of CS professionals understand 2025 trends, challenges, and the future of our industry. This survey takes 3-4 minutes to fill

Select your Region

*

Company Name

*

Job Title

*

Company Size

*

How many accounts do you manage

*

What was your NORTH STAR metric 2025

*

Which CS platforms do you use

*

Which CS platforms do you use

A

ChurnZero

B

Gainsight

C

Totango

D

Planhat

E

Freshdesk

F

Salesforce

G

Vitally

H

None

I

HubSpot

J

EverAfter AI

K

Notion

L

Custom Dashboard

M

Excel/Sheets

What was your BIGGEST pain point in 2025?

*

Did you use AI in your CS workflow in 2025

*

If yes, what did you use it for?

Which AI tool do you use?

Can you explain the use case, briefly

If you're in a leadership/managerial role what was your top priority in 2025?

What would you want to focus on in 2026?

*

Customer Success: Annual Report 2025- 2026

Select your Region

Company Name

Job Title

Company Size

How many accounts do you manage

What was your NORTH STAR metric 2025

Which CS platforms do you use

What was your BIGGEST pain point in 2025?

Did you use AI in your CS workflow in 2025

If yes, what did you use it for?

Which AI tool do you use?

Can you explain the use case, briefly

If you're in a leadership/managerial role what was your top priority in 2025?

What would you want to focus on in 2026?

If others, please specify

What belief about Customer Success changed for you in 2025?