Custom Order Request Form - It’s Personal by Montoya G.
Welcome! Thank you for considering It’s Personal by Montoya G. for your special event.
Please note: Submitting this form does not reserve an event date. An order is officially booked only after your request is reviewed, accepted, and the required 50% non-refundable deposit is received.
Preferred Contact Method
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How Did You Hear About Us?
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3. What Would You Like to Order?
Please select your order type:
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4. Design & Customization
Exact wording/text for the favors
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Date to print on favors (if applicable)
How much creative direction would you like to give me?
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Have an invitation, logo, photo, or design inspiration you'd like me to reference? Upload it here. If you're giving me full creative freedom, you may skip this section.
Order Fulfillment Method
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Please select how you would like to receive your order. Local delivery and shipping fees are additional and will be calculated separately based on location and order size.
7. Order Timeline & Rush Orders
STANDARD TURNAROUND
Please submit your order as early as possible. Orders should generally be placed at least 14 business days before the event date, with additional time allowed for shipped orders. Standard turnaround time is approximately 7–14 business days after the required deposit, complete order details, and necessary design information have been received.
Turnaround time does not begin when this inquiry form is submitted. Your turnaround period begins only after your order has been accepted, the required 50% deposit has been received, and all necessary order information has been provided.
RUSH ORDERS
Orders needed with less than 14 business days’ notice are considered rush orders and are subject to availability. A rush fee starting at $25 may apply depending on the order size, complexity, materials needed, and requested completion date. Payment of a rush fee does not override material availability or other circumstances outside of the business’s control.
SHIPPED ORDERS
Customers requesting shipping should allow additional time beyond the production turnaround period for carrier transit. Shipping time is separate from production time and is not included in the 7–14 business day turnaround estimate.
Orders should be placed early enough to allow time for both production and shipping before the event date. It's Personal by Montoya G. cannot guarantee a specific carrier delivery date or be responsible for carrier delays outside of its control.
8. Deposit & Booking Policy
50% DEPOSIT REQUIRED TO SECURE YOUR ORDER & EVENT DATE
Submitting this form does not reserve the event date. Your order and event date are not secured until the required 50% deposit has been received. No design or production work will begin until the deposit is paid. The 50% deposit is applied toward the total cost of your order and is subject to the cancellation and refund policy outlined below.
The remaining balance is due before pickup, delivery, or shipping. Orders will not be released, delivered, or shipped until the balance has been paid in full.
We accept multiple forms of payment for your convenience, including cash, major credit/debit cards, Cash App, Zelle, Apple Pay, PayPal, and Venmo.
Once your order request has been reviewed and accepted, you will receive an invoice with your order total. Payment instructions and a secure payment link will be provided with your invoice. The required 50% deposit must be received before your order and event date are officially secured.
Please do not submit payment before your order request has been reviewed and accepted and you have received your invoice.
9. Design Proof & Revision Policy
This order includes 2 complimentary design revisions. Additional revisions are $10 each. Major redesigns may require an additional design fee. You are responsible for carefully checking spelling, names, ages, dates, colors, and wording before approving the final proof.
Cancellation & Refund Policy
Because all orders are custom and personalized, the required 50% deposit is non-refundable once payment has been received.
If a customer cancels before design or production has begun, any amount paid above the required 50% deposit may be refunded.
Once design work, purchasing of specialty materials, or production has begun, additional payments made toward the order may also become non-refundable based on work completed and materials purchased.
Orders that have been completed, approved, picked up, delivered, or shipped are non-refundable and non-returnable due to their personalized nature.
If It's Personal by Montoya G. is unable to fulfill an order due to circumstances on the business's end, payments made for unfulfilled work will be refunded.
Event cancellations, date changes, or changes in the customer's personal circumstances do not automatically qualify for a refund. Requests to transfer an order to a new event date are subject to availability. Approved date changes may also be subject to updated pricing, material availability, and production timelines. Any work already completed or materials already purchased will remain applied to the order and are non-refundable.
Please acknowledge the following:
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Electronic Signature / Full Name
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By typing my full name below, I acknowledge that I have read, understand, and agree to the policies and terms stated in this form.
It’s Personal by Montoya G.
313-688-7575
itspersonalbymontoyag@gmail.com
Make It Personal. Make It Unforgettable.
